Zolo | Facilities Maintenance Specialist | india

5 days ago

Delhi, India Zolo Full time
Job Title : Associate Repair & Maintenance ManagerJob Location

: Wardha , Maharashtra.

About Zolo:ZoloStays stands out as the leading provider of managed co-living spaces in India, cateringto the needs of both working professionals and students. With over $100 Mn funding fromNexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing.

Key Responsibilities:Business Performance Metrics and R&M Process Compliance: Monitor and enforce compliance with business performance metrics and R&M processes to maintain efficiency and quality standards in facility operations.Inventory Management: Oversee inventory levels of maintenance supplies and equipment, ensuring adequate stock while optimizing costs and minimizing waste.Cost Management: Control R&M costs to ensure they align with budgetary constraints while maintaining service quality.Coordination and Communication with Stakeholders: Establish and maintain effective communication channels with stakeholders, including tenants, vendors, and internal teams, to ensure smooth facility operations and address any concerns promptly.Team Training: Develop and implement training programs for the facilities team to enhance their skills and knowledge, promoting continuous improvement and adherence to best practices.Team Retention: Implement strategies to foster a positive work environment, recognize team achievements, and promote employee engagement to improve team retention rates.

Key Performance Indicators (KPIs):Ticket Turnaround Time (TAT) Compliance: Ensure that maintenance requests are resolved within the specified Service Level Agreement (SLA) timeframe to minimize downtime and inconvenience to tenants.R&M Cost per Bed: Maintain R&M costs per bed within the budgetary limits to ensure cost-effectiveness and financial sustainability.Customer Satisfaction: Maintain a customer satisfaction rating of 4 or higher by delivering prompt and satisfactory maintenance services and addressing tenant feedback promptly.R&M Audit Score: Achieve an R&M audit score of over 85% by adhering to compliance standards, conducting regular audits, and implementing corrective actions as necessary.

Qualifications :Bachelor's degree in Facilities Management, Business Administration, or a related field; relevant experience may be substituted for education.

Skills:Proven experience in facilities management, preferably in a residential or commercial real estate environment.Strong understanding of R&M processes, inventory management, and cost control principles.Excellent communication, negotiation, and stakeholder management skills.Demonstrated leadership abilities and experience in team training and development.Proficiency in relevant software applications for facilities management and reporting.Analytical mindset with the ability to identify trends, solve problems, and make data-driven decisions.

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