Maintenance Operations Manager

1 day ago


Delhi, Delhi, India Zolo Full time

We are seeking an experienced Maintenance Operations Manager to oversee the upkeep of our co-living spaces in Wardha, Maharashtra. This is a critical role that requires strong leadership skills, excellent communication, and the ability to drive results.

About Zolo

ZoloStays is India's leading provider of managed co-living spaces, catering to working professionals and students alike. With over $100 Mn in funding from top investors, we are rapidly expanding our operations.

Job Description
  • Monitor and enforce compliance with business performance metrics and R&M processes to maintain efficiency and quality standards in facility operations.
  • Oversee inventory levels of maintenance supplies and equipment, ensuring adequate stock while optimizing costs and minimizing waste.
  • Control R&M costs to ensure they align with budgetary constraints while maintaining service quality.
  • Establish and maintain effective communication channels with stakeholders, including tenants, vendors, and internal teams, to ensure smooth facility operations and address any concerns promptly.
  • Develop and implement training programs for the facilities team to enhance their skills and knowledge, promoting continuous improvement and adherence to best practices.
Key Performance Indicators (KPIs)
  • Ticket Turnaround Time (TAT) Compliance: Ensure that maintenance requests are resolved within the specified Service Level Agreement (SLA) timeframe to minimize downtime and inconvenience to tenants.
  • R&M Cost per Bed: Maintain R&M costs per bed within the budgetary limits to ensure cost-effectiveness and financial sustainability.
  • Customer Satisfaction: Maintain a customer satisfaction rating of 4 or higher by delivering prompt and satisfactory maintenance services and addressing tenant feedback promptly.
  • R&M Audit Score: Achieve an R&M audit score of over 85% by adhering to compliance standards, conducting regular audits, and implementing corrective actions as necessary.
Qualifications & Skills
  • Bachelor's degree in Facilities Management, Business Administration, or a related field; relevant experience may be substituted for education.
  • Proven experience in facilities management, preferably in a residential or commercial real estate environment.
  • Strong understanding of R&M processes, inventory management, and cost control principles.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Demonstrated leadership abilities and experience in team training and development.
  • Proficiency in relevant software applications for facilities management and reporting.
Estimated Salary: ₹8-12 Lacs per annum

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