Customer Experience Associate

2 days ago

Gurugram, India Noise Full time

About Luna Ring:
Luna is building the most intelligent, science-driven smart ring in the world. We operate at the intersection of physiology, behavior, and technology, creating wearables that go beyond metrics—into actionable insights and real-world wellness improvements.

Backed by a rapidly growing global user base, advanced hardware and sensors, and a next-gen sensing platform, Luna is building the world's most advanced LifeOS.

Location:
Should be from NCR

Starting Date:
Immediate

Key Responsibilities:

  • Customer Query Management: Respond to incoming customer queries across email, live chat, and other social platforms, ensuring high user satisfaction.
  • Troubleshooting and Problem Solving: Provide accurate information and resolution for user queries regarding the Luna ring in real-time.
  • Proactive Follow-ups: Ensure timely resolution and proactive communication with users regarding their concerns.
  • Adaptability: Adapt to different customer needs and adjust responses accordingly, ensuring a tailored experience.
  • Customer Empathy and Patience: Show understanding and patience, ensuring that users feel heard and valued.
  • Tonality and Documentation: Maintain a friendly and conversational tone while focusing on enriching the user experience.
  • Team Collaboration: Work closely with cross-functional teams such as logistics, operations and tech team to channel feedback and contribute to product improvement.

Requirements:

  • Tech Savvy: Comfortable working with tech products and online tools.
  • 1+ years of experience.
  • Communication Skills: Strong, clear, and friendly communication, as you'll be serving primarily international users.
  • Prior Internship Background: Experience in customer experience or community management is a plus.
  • Discipline and Intent: Must have a strong sense of discipline and the intent to learn and grow
  • Commitment to the Rotational Shift

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