Customer Experience Associate

2 days ago


Gurugram, India Gharaana Full time

We're looking for a Customer experience Associate to drive customer support and order management for high-value orders (₹1 lakh+) across categories like sofas, beds, dining sets, and more. This is a hybrid role based in Gurgaon, with the flexibility to work remotely 2–3 days a week. You'll engage with our existing customers to guide them through their queries, issues with their ongoing orders and work closely with our production team to resolve any issues.

Key Responsibilities

Engage with inbound leads to understand issues with their ongoing orders

Consult customers on possible solutions, identify the most amicable option and work closely with the production to ensure the problem is resolved in time and in full

Drive Customer Satisfaction of aggrieved clients by helping them in a timely manner and finding the best possible solution for the customer

Manage follow-ups and ensuring customer happiness

Collaborate with internal teams (design, operations, product) to provide a seamless customer experience

What We're Looking For

2-5 years of experience in furniture industry is preferred

Past experience with brands like Pepperfry, Urban Ladder, Stanley, Livspace, Wooden Street, or similar preferred

Confident communication in English and Hindi is mandatory

Understanding of furniture materials, layouts, and customer preferences

Comfortable with hybrid work

Strong listening and empathy towards customer issues

Why Join Gharaana?

Be part of a fast-growing premium furniture brand backed by deep design & supply chain expertise

Work directly with the founding team and take ownership of revenue

Hybrid flexibility with a 3-4 days in office and 2-3 days of work from home

Job Type: Full-time

Pay: ₹35, ₹60,000.00 per month

Experience:

  • Customer support: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

Expected Start Date: 15/09/2025



  • Gurugram, Haryana, India Gharaana Full time

    We're looking for a Customer experience Associate to drive customer support and order management for high-value orders (₹1 lakh+) across categories like sofas, beds, dining sets, and more. This is a hybrid role based in Gurgaon, with the flexibility to work remotely 2-3 days a week. You’ll engage with our existing customers to guide them through their...


  • Gurugram, Haryana, India Talentish HR Full time

    We are looking for an **Associate, Customer Experience (Escalations) **to join our dynamic team. In this role, you'll be responsible for handling customer escalations received from different sources. Your **key responsibilities **will include: - Leading the resolution service issues and priority escalations from identified sources - Researching, analyzing...

  • Customer Experience

    2 days ago


    Gurugram, India Sova Health Full time

    About Sova Health Sova Health is India's first microbiome company, building science-driven, tech-enabled solutions for personalized nutrition and preventive health. We are committed to transforming the way people understand and improve their health through data, diagnostics, and actionable insights. Role Overview As aCustomer Experience & Strategy Associate,...


  • Gurugram, India Noise Full time

    About Luna Ring:Luna is building the most intelligent, science-driven smart ring in the world. We operate at the intersection of physiology, behavior, and technology, creating wearables that go beyond metrics—into actionable insights and real-world wellness improvements. Backed by a rapidly growing global user base, advanced hardware and sensors, and a...


  • Gurugram, India Infosec Ventures Full time

    Associate / Sr. Associate - Customer Success Who are we looking for? Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting-edge technology, performing analyses, updating business rules, presenting results...


  • Gurugram, India The Artarium Full time

    Company Description Artarium is an online luxury decor brand specializing in creating artistic figurines and showpieces. Our product categories include god idols, car dashboards, ashtrays, wall art, and home decor pieces. Backed by a team of experts, all products are designed and crafted at our manufacturing unit in Gurugram, Haryana. We have served over...

  • Customer Associate

    2 days ago


    Gurugram, India WNS Full time

    Hiring for Customer Service Associate (Voice Process) 5 Days Working 2 Days Off Rotational Shift and Rotational Off Location - Gurugram Salary in hand 30K Work from office profile Qualification - Graduate and Undergraduate both can apply Graduate fresher can apply


  • Gurugram, India TheBrightLayer Full time

    Company Description At TheBrightLayer, we specialize in website development, mobile application development, cloud services, and UI/UX design to help businesses transform ideas into impactful digital solutions. Our mission is to make technology work for you, whether you are a startup or an enterprise. We deliver solutions that create real value through...


  • Gurugram, Haryana, India Wellversed Full time

    We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional. **Responsibilities** - Resolve customer queries, complaints, or requests on a daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer...


  • Gurugram, Haryana, India Wellversed Full time

    We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional. **Responsibilities** - Resolve customer queries, complaints, or requests on a daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer...