Customer Experience Associate

We are looking for an **Associate, Customer Experience (Escalations) **to join our dynamic team. In this role, you'll be responsible for handling customer escalations received from different sources. Your **key responsibilities **will include: - Leading the resolution service issues and priority escalations from identified sources - Researching, analyzing...

About Sova Health Sova Health is India's first microbiome company, building science-driven, tech-enabled solutions for personalized nutrition and preventive health. We are committed to transforming the way people understand and improve their health through data, diagnostics, and actionable insights. Role Overview As aCustomer Experience & Strategy Associate,...

About Luna Ring:Luna is building the most intelligent, science-driven smart ring in the world. We operate at the intersection of physiology, behavior, and technology, creating wearables that go beyond metrics—into actionable insights and real-world wellness improvements. Backed by a rapidly growing global user base, advanced hardware and sensors, and a...

About Luna Ring: Luna is building the most intelligent, science-driven smart ring in the world. We operate at the intersection of  physiology, behavior, and technology , creating wearables that go beyond metrics—into actionable insights and real-world wellness improvements. Backed by a rapidly growing global user base, advanced hardware and sensors,...

We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional. **Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback...

We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional. **Responsibilities** - Resolve customer queries, complaints, or requests on a daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer...

We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional. **Responsibilities** - Resolve customer queries, complaints, or requests on a daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer...

**Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings. - Escalate complex customer...

What will you drive? Grievance Handling & Resolution: Own end-to-end grievance management with targets on TAT, CSAT, FCR, reopen and escalation rates. Ensure fast, empathetic resolutions via call center and ticketing platforms. Proactive training and handling of new products & processes for grievance associates and call centre agents- including continuous...

Associate / Sr. Associate - Customer Success Who are we looking for? Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting-edge technology, performing analyses, updating business rules, presenting results...