Key account manger

11 hours ago

Bengaluru, India Weekday AI Full time

This role is for one of the Weekday's clients Salary range: Rs - Rs (ie INR 5-8 LPA)Min Experience: 3 years Location: Bengaluru JobType: full-time Requirements Key Responsibilities 1. Account Ownership & Relationship Management Manage and grow key accounts across fleet operators, mobility platforms, logistics providers, and corporate fleet customers. Build strong, trust-based relationships with decision-makers, operations leaders, and key stakeholders. Act as the primary point of contact for all account-related queries, issues, and escalations. 2. Revenue Growth & Retention Lead renewals, upselling, and account expansion across the full product portfolio (including ADAS, DMS, cabin cameras, platforms, etc.). Identify new business opportunities within existing accounts and collaborate with the Sales team to convert them. Drive customer engagement through value-driven conversations that increase long-term retention and account stickiness. 3. Client Onboarding & Adoption Ensure seamless deployment, onboarding, and operational usage of solutions across client fleets. Monitor device performance, usage patterns, and driver behavior metrics to strengthen adoption. Provide on-ground support to operations teams, drivers, and OEM partners when required. 4. Business Insights & Reporting Deliver periodic business reviews, performance insights, risk assessments, and ROI presentations. Maintain detailed account plans, forecasts, and documentation. Share data-backed recommendations to help clients enhance fleet productivity and operational efficiency. 5. Cross-Functional Collaboration Work closely with Sales, Customer Success, Operations, and Product teams to address client needs. Communicate customer insights, product gaps, and enhancement requests to internal teams to support continuous improvement. 6. Market & Product Knowledge Stay informed about telematics, fleet management, mobility, and compliance trends. Develop strong expertise in the full product suite to guide clients effectively and confidently. Requirements 3–6 years of experience in Key Account Management, Customer Success, or Enterprise Account roles. Experience in telematics, mobility, logistics, SaaS, IoT, or fleet-tech preferred. Proven ability to manage high-value or large enterprise accounts. Strong communication, negotiation, and stakeholder management skills. Comfortable with data-driven discussions, insights presentation, and ROI-based reporting. Ability to work effectively with on-ground operational teams, including drivers and OEM partners. Bachelor’s degree required; MBA preferred. Willing to travel to client sites as needed.

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