Team Leader

3 days ago


Delhi, India Teleperformance Full time
Qualification:Any graduate/ post-graduate

Skills:Excellent command over English language (Both written & verbal).

Experience:For Team Leader: 4 to 7 Years of overall HR Ops ExperienceFor Asst. Manager: 7 to 10 Years of overall HR Ops Experience

Competencies:Strong analytical and problem-solving skillsAble to manage a team, leading and motivating them to achieve their SLA/KPIsShould be aware of the basic technical software and applications needed for HR OpsExcellent communication skills both written and verbal.

Responsibilities:

Team delivers centralized omnichannel services that provide more personalised interactions between onshore employees and various Teleperformance departments for assistance with employee care

Handle more difficult requests and escalationsCapable of managing multiple projectsUnderstanding of budgeting and staffingManages quality improvement processesUnderstands contact centre trends and reportingStrategic and visionary in approach to issues; innovative problem-solving skillsWorking knowledge of company objectives
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