Learning Specialist

2 weeks ago


sany, India SPECTRAL CONSULTANTS Full time
PRINCIPAL RESPONSIBILITIESState the primary responsibilities of the role and theprimary tasks for each function
  • Develops and delivers new hire/operations training as perbusiness requirement.
  • Obtain organize developtraining procedure manuals guides or course materials such ashandouts or visual materials.
  • Drivesperformance on the floor for the New Hires trained and achieve thetargets on the given metrics thorough rigorous coaching secondvoices live coaching call evals etc.
  • Assessment of environment (conducting TNA) reportfindings & recommend solutions for the respectiveclass.
  • Conductstraining need analysis anddeliver operational trainings in line with business requirements.Monitor and evaluate training effectiveness.
  • Maintenance and upkeep of the relevant data andpublishing timely reports to the leadership/stakeholders followedby searching matching building content to support the identifiedneed.
  • Leads the coordination andadministration of operational trainings including timelyreportingperformance reviews
KNOWLEDGE SKILLS ABILITIES AND OTHERATTRIBUTES:
Knowledge: IOCollections Process Knowledge OCM Call Path
Skills:Communication Skills Facilitation Skills Influencing Skills andProficiency with MS Excel/Power Point
Abilities: Hightolerance to Ambiguity and adept at establishing TrainingNeeds
Other Attributes: Flexibility to work in 24/ 7environment (shifts & weekly offs) with weekend workingscope

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