Delivery Manager

1 month ago

mumbai, India QualityKiosk Technologies Pvt. Ltd. Full time
Position Statement:
The incumbent will be an experienced leader with a proven capability in leading multiple teams and contributing to overall organizational goal attainment. The incumbent should possess extremely strong communication and influencing skills and be familiar with Industry’s best practices in terms of Technology, Process and Governance. Collaboration with internal stakeholders along with the right attitude and flexibility to adopt is key as also the ability to work in partnership. This role will drive portfolio performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve the delivery excellence, account size and profitability.
Key Responsibilities & Deliverables:
Kickstart new programs/projects for existing and new clients.
Managing Accounts – Co-ordinating with Test Manager & Test Lead.
Managing client escalation, People issues, requirement etc.
Understanding existing clients, upcoming IT projects & IT budget etc.
Working closely with the existing team – QK Account sales team for new logos and new solutions offerings.
Contributing on Marketing & white papers.
Working with Finance on billing and invoicing issues
Resource planning, coordinating with RMG, TA etc.
Monitoring Revenue Leakage and GM improvement.
Project Governance & Risk - Effort, Time, and Cost.
Project scope / timeline deviation / Tracking CR with Client stakeholders.
Skip level meetings with TL, STE & TE.
New project Estimation and working on proposals. Contributes to strategic and policy development and implementation of the same in the organization.
Allocates accountability amongst team, manages career development of others, liaise with other managers, advises the business on technology related issues & engages in short / medium / long term plan.
Applies advanced knowledge and experience to the development of new methods, programs, and procedures. Offers expertise cutting across units and makes tactical decisions impacting business development and client relationship management.
Advises Senior Management on specialized testing issues, conducts, supports, and reports research in one's own areas of expertise.
Supports in new business proposition to bid management / account management team.
Promotes Existing Ips and creates new Ips for our clients.
Grows the account from the current bucket size.
Improves Customer Satisfaction for their respective accounts.
Required Experience:
15+ years of experience in the IT Industry, preferably worked in service-based IT industry.
10 years of proven capabilities in strategic project management and leading mid to large service oriented large teams driving the profitability, customer success and people success agenda.
Proven experience in leading Agile, DevOps, technology, and digitization automation driven projects.
Possesses strong BFSI domain knowledge (Preferred Indian clients)
Strong delivery and technology excellence.
Strong understanding on business value to be delivered to client with appropriate cost/ quality. Should have worked closely with Pre-sales for new logos and new solutions and ensuring financing, efficiency etc.
Accountable for Revenue targets and maintaining good Gross Margin Delivering ROI & BVR on Automation for the client.
Should possess and have good understanding of Test automation solution and implementation.
Professional Qualification:
B.Sc./ B. Tech / B.E. / MCA / MBA
Possess 1-2 globally accepted certifications.
Should have scored a minimum of 60% of marks throughout all academic levels.

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