Semi Voice Process

4 weeks ago

Hyderabad, India FIN Infocom Full time

We are looking for enthusiastic fresh graduates to join our Semi Voice Process team. This role involves 70% non-voice (back-end operations, email/chat support, data handling) and 30% voice (customer interaction over calls). The candidate should be flexible to work in rotational shifts and be eager to learn.

Key Responsibilities:

  • Handle customer queries through chat, email, and voice support.
  • Provide accurate and timely information/solutions to customers.
  • Document and maintain customer interaction records.
  • Ensure high levels of professionalism and empathy in all interactions.
  • Work collaboratively with the team to meet process targets and SLAs.

Desired Candidate Profile:

  • Freshers are welcome (any graduate/undergraduate with good communication skills).
  • Male candidates preferred (due to rotational shift requirements).
  • Basic computer knowledge (MS Office, typing, internet navigation).
  • Good written and verbal communication skills in English.
  • Flexibility to work in 24/7 rotational shifts.
  • Quick learner, positive attitude, and good team player.

Benefits:

  • Opportunity to start your career in the BPO/ITES industry.
  • Exposure to both voice and non-voice processes.
  • Training and mentoring provided.
  • Growth opportunities within the organization.

Job Types: Fresher, Contractual / Temporary
Contract length: 12 months

Pay: ₹14,000.00 per month

Work Location: In person

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