Quality Control Lead

2 weeks ago

Bengaluru, India SharePal Full time

About SharePal

SharePal is India's leading rental platform for aspirational products like action cameras, DSLRs, trekking gear, gaming consoles, and more. We make premium products accessible and affordable for everyone — without the hassle of ownership.

We are looking for a
Quality Control Lead

responsible for creating & implementing quality checks processes across warehouses to deliver top-notch product experience. Additionally, you will also be responsible to own the repairs & maintenance to ensure availability of quality products for rentals.

This is a lead role, focused on designing and enforcing SOPs that guarantee zero-defect deliveries, quick turnaround on damages, and an exceptional product experience for our customers.

Key Responsibilities

1. Product Quality Process Management

  • Design and implement clear SOPs for outward and inward quality checks across all product categories.
  • Implementing the checklist within the outward and inward app flow to ensure the checks are being performed at the warehouse level.
  • Monitor quality metrics and identify process gaps to prevent defective or incomplete products from reaching customers.

2. Repairs & Replacements Process

  • Create and enforce a process for damage assessment, repair vendor engagement, and replacement procurement.
  • Oversee the flow of damaged products to ensure they are promptly repaired or replaced.
  • Monitor costs and turnaround times for repairs/replacements and optimise them without compromising quality.

3. Process & Team Management

  • Lead and guide the operations team members responsible for executing quality checks, repairs, and packaging.
  • Maintain a feedback loop with customer service to address recurring product issues through process improvements.

KPIs for Success

  • Zero Defect Delivery Rate
  • Reduction in repair/replacement TAT
  • Improve product satisfaction ratings

Location: Bangalore

Compensation: 6 lacs to 8 lacs per annum

Reporting to: COO

Qualification: BTech, with 0-2 years of experience in operations or related fields in a dynamic startup environment. Passionate about photography, gaming and travel preferred.

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