Project Manager

2 days ago

Ernakulam, India Soffit Infrastructure Services (P) Ltd Full time

Main Responsibilities of the Role: 1. Order Receipt & Engagement Setup  Review order processing forms (OPFs), purchase orders (POs), and proposals to understand engagement scope.  Prepare engagement documents (NDA, Engagement Letter) ensuring alignment with organizational templates and compliance requirements.  Develop project strategies and create a project management calendar to track goals and objectives. 2. Planning & Scheduling  Coordinate with team leads to schedule activities, allocate resources, and plan deadlines.  Maintain and monitor project plans, schedules, work hours, budgets, and expenditures.  Prepare necessary presentation materials (e.g., kick-off decks, project status reports) for client and internal meetings. 3. Stakeholder Communication  Organize and actively participate in internal and stakeholder meetings.  Serve as the primary point of contact (SPOC) for clients throughout the project.  Facilitate meetings where appropriate, documenting and distributing minutes.  Record important decisions, prerequisites, and action items, ensuring timely follow-up. 4. Execution & Monitoring  Monitor project progress and provide regular updates to stakeholders.  Track risks and scope changes, ensuring solutions are developed and communicated clearly.  Ensure all project documentation, reports, and deliverables undergo appropriate internal reviews before client submission.  Manage stakeholder expectations to align with project objectives and constraints. 5. Project Closure  Facilitate closure activities including internal reviews, sign-off documentation, and collection of client feedback.  Conduct feedback calls with clients and internal presales teams.  Ensure all documentation is finalized and maintained appropriately for future reference. Key Result Areas Key Performance Indicators Accountability & Reporting Method Project Delivery  Order Acceptance within 8 hours  Projects starting on time  On-time project completion rate  Report Quality in formatting and accuracy in metadata Client Satisfaction  Client satisfaction score (CSAT)  Net Promoter Score (NPS)  Client retention rate Productivity & Profitability  Profit margin per project  Project budget variance  Project Delivery On-Budget  Project effort variance Adherence to Organization Policy  Leave Policy Adherence Rate  Discipline Policy Adherence  ISQM Process Adherence  Security Policy Adherence Core Skills and Competencies Required Qualification:  Experience in handling IT security Services – 1 to 2 years  Total Experience – 3+ years Competence:  Communication & Presentation Skills  Working Independently & as part of a team  Confidentiality  Work Ethics  Decision making Skills:  IT project  management.  Basic knowledge IT  infrastructure, Security.  Experience In project  management tool Personality Traits:  Committed  Team Player  Multitasking ability

Job Type: Full-time

Work Location: In person

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