Lead Analyst, WFM

2 weeks ago

hyderabad, India Ascensus Full time

Role and Key Responsibilites

Create Capacity Plans for Enterprise and co-create with partners for their sites  Prepare, monitor, and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements Oversee the overall Capacity planning for HC Would need to continuously monitor the performance against the plans and refine and redefine assumptions as and when required Modeling FTE requirement for long term and Short-term including capacity recommendations to close gaps and optimize resources Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan Maintain Historical Data and trends Review DOW and Intraday Patterns AHT profiling Assumption Management Own HC reconciliation with partner WFM teams.

Key Skills & Knowledge

Overall experience of 8-10 years and at least 5-7 years in a planning role. IEX – WFM Experience and other Workforce Scheduling tools. (Admin, setup, use, updated, edits, reporting Experience in managing multi-site and multi-vendor environment  Strong process and mathematical orientation Experience of data modelling, simulations and scenario planning Experience of stakeholder management and aptitude of planning risk identifications Analytical and good understanding of Contact Centre metrics Strong business acumen Should be a good communicator and a collaborator Strong Communicator and decision maker Hands on Experience on Anaplan will be an added advantage. Strong attention to detail and sense of professionalism and ability to develop relationships

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

  • Lead Analyst, WFM

    2 weeks ago

    Hyderabad, Telangana, India Ascensus Full time

    Role and Key Responsibilites Create Capacity Plans for Enterprise and co-create with partners for their sites Prepare, monitor, and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements Oversee the overall Capacity planning for HC Would need to continuously monitor the performance against the plans and...

  • Lead Analyst, WFM

    2 weeks ago

    Hyderabad, Telangana, India Ascensus Full time

    Role and Key Responsibilites Create Capacity Plans for Enterprise and co-create with partners for their sites Prepare, monitor, and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements Oversee the overall Capacity planning for HC Would need to continuously monitor the performance against the plans and...

  • Assistant Manager

    7 days ago

    hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Assistant Manager

    4 weeks ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Lead Analyst, WFM

    5 days ago

    hyderabad, India Ascensus Full time

    Role and Key Responsibilites Create Capacity Plans for Enterprise and co-create with partners for their sites  Prepare, monitor, and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements Oversee the overall Capacity planning for HC Would need to continuously monitor the performance against the plans...

  • Lead Analyst, WFM

    4 weeks ago

    Hyderabad, India Ascensus Full time

    Role and Key Responsibilites Create Capacity Plans for Enterprise and co-create with partners for their sites  Prepare, monitor, and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements Oversee the overall Capacity planning for HC Would need to continuously monitor the performance against the plans and...

  • Real Time Analyst

    7 days ago

    hyderabad, India AWS India - Telangana - J42 Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.At AWS, we’re looking to hire a Real-Time Analyst (RTA) to be part of the AWS Support Engineer Community Workforce Management...

  • Real Time Analyst

    4 weeks ago

    Hyderabad, India AWS India - Telangana - J42 Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.At AWS, we’re looking to hire a Real-Time Analyst (RTA) to be part of the AWS Support Engineer Community Workforce Management...

  • Lead Analyst, WFM

    4 weeks ago

    Hyderabad, India Ascensus Full time

    Role and Key Responsibilites Create Capacity Plans for Enterprise and co-create with partners for their sites  Prepare, monitor, and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements Oversee the overall Capacity planning for HC Would need to continuously monitor the performance against the plans and...

  • Lead Analyst, WFM

    4 weeks ago

    Hyderabad, India Ascensus Full time

    Role and Key Responsibilites Create Capacity Plans for Enterprise and co-create with partners for their sites  Prepare, monitor, and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements Oversee the overall Capacity planning for HC Would need to continuously monitor the performance against the plans and refine and...

  • Manager - WFM

    2 days ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Manager - WFM

    4 weeks ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Manager - WFM

    4 weeks ago

    hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Manager - WFM

    2 weeks ago

    Hyderabad, Telangana, India Genpact Full time

    Genpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • WFM Program Manager

    1 week ago

    Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Job summary:-The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this...

  • Real Time Analyst

    2 weeks ago

    Hyderabad, Telangana, India AWS India - Telangana - J42 Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from small- and mid-market accounts to enterprise-level customers, including the public sector.Join us at AWS as a Real-Time Analyst (RTA) within the AWS Support Engineer Community Workforce Management (WFM) team.The RTA will be in charge of monitoring...

  • WFM Program Manager

    1 week ago

    hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Job summary:-The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this...

  • WFM Program Manager

    1 week ago

    Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Job summary:-The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this...

  • WFM Program Manager

    4 weeks ago

    hyderabad, India Amazon Dev Center India - Hyderabad Full time

    We are looking for an Good Workforce Management (WFM) Program Manager I, who is passionate about their work, understands how to manage contacts across a network of contact centers, and who has the ability to contribute new innovations within the Amazon Account Health Support Workforce Management Team. The ideal candidate will possess experience in typical...

  • WFM Program Manager

    4 weeks ago

    Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    We are looking for an Good Workforce Management (WFM) Program Manager I, who is passionate about their work, understands how to manage contacts across a network of contact centers, and who has the ability to contribute new innovations within the Amazon Account Health Support Workforce Management Team. The ideal candidate will possess experience in typical...