Benefits Customer Care Rep

4 days ago


india The HR Source Full time
Job Description

The Human Resources Department is looking for a contract Benefits Customer Care Representative to join the team. In this role, the incumbent will have primary responsibility for intake of benefits inquiries (health care, retirement, status changes, open enrollment inquiries) through our dedicated customer care & solutions phone line, with overall responsibilities to resolve inquiries and track cases via Salesforce, in addition to supporting inquiries received into the dedicated benefits mailboxes.

The role will focus on providing high quality customer service to employees and retirees when resolving benefits inquiries and supporting the administration of critical programs such as, open enrollment, new hire orientation, and the retirement process.
Reporting to the Benefits Supervisor, the Benefits Customer Care Rep’s responsibilities include but are not limited to:
Customer Service:
·        Handling benefits inquiries from our active and retired population that consists of eligibility, claims issues, Medicare benefits coordination, and           changes to dependents status and addresses.
·        Providing timely responses to emails and phone calls, generally within 48 hours for inquiries unless matter is more complex.
·        Supporting ad hoc customer service matters as needed.
Administration:
• Regularly checking mail that comes into office via internal mailroom and handle as appropriate.
• Scanning of benefits paperwork within the Salesforce system in a timely manner.
• Initiating and closing cases upon completion within Salesforce in a timely manner.
• Providing support to team members with auditing and processing of new hire and retirement paperwork to ensure proper documentation is submitted via Salesforce to Benefits Systems for processing.
• Processing of basic transactions within PeopleSoft such as address changes.
Qualifications:
• Bachelor’s Degree in Human Resources or a related field or 2 years equivalent experience.
• Minimum of 1 year experience in a fast-paced customer service environment that responded to a high volume of customer inquiries in a timely manner.
• Experience in PeopleSoft Benefits Administration module, Salesforce and DocuSign or similar software products.
Desired
Ideal candidates will present the following profile:
• Ability to multi-tasks and handle competing priorities.
• Desire to learn an array of benefits related topics
• Ability to quickly adapt to key benefit programs and resources to support customer inquiries.
• Strong organizational skills with attention to detail.
• Strong problem-solving skills.
• Well-developed project and process management skills.
• Proficient knowledge of Microsoft Office Suite skills with advanced skills in MS Excel.
• Ability to communicate effectively and develop positive working relationships with both internal and external partners and customers.


Requirements
Customer Service
  • Care Manager

    2 weeks ago


    India C M Community Care Limited Full time

    Job Description ***We do not offer sponsorship, so please do not apply if you require a skilled worker visa to work in the UK as your application will be automatically ended*** This opportunity has arisen due to our rapid expansion across Wolverhampton, we are looking to separate the current branch by locations covered between the vastly experienced current...

  • Care Manager

    4 weeks ago


    india C M Community Care Limited Full time

    Job Description ***We do not offer sponsorship, so please do not apply if you require a skilled worker visa to work in the UK as your application will be automatically ended*** This opportunity has arisen due to our rapid expansion across Wolverhampton, we are looking to separate the current branch by locations covered between the vastly experienced current...


  • India iScale Solutions Full time

    Job Description Provides day-to-day leadership to ensure a high-performance, customer service-orientedwork environment that supports achieving the Team's objectives in providing exceptionalexperience and meets the Global Metrics. Prioritizes, assigns, evaluates, supervises the work of all Customer Care Representatives.Provides coaching and guidance for...

  • Lead -Customer Care

    3 weeks ago


    india Ontrack HR Services Pvt LTD Full time

    Job Description Leading customer care in telecom sales involves overseeing a team dedicated to delivering exceptional service to customers before, during, and after the sales process. Below are the key responsibilities and strategies for success in this role:Team Leadership : As the leader of the customer care team, you're responsible for hiring, training,...


  • india Care Managers Full time

    Job Description Care Managers Ltd. on behalf of its clients in the Local Authorities Job Title: Personal Adviser- Leaving CareLocation: Scott House, 5 George St, Huntingdon PE29 3AD / HybridDuration of assignment: 12 weeksWorking hours: 37 hoursRate: £24ph umbrellaIR35 status: Inside IR35Ideal start date: ASAPMust have a driving licence with access to a...


  • India Manki Job Staffing Services Full time

    **Job Overview**: **Customer Care Executive**: **Pune**: - Job Location:Vimannagar - Experience:1-2 years - Salary: 18000-22000 - Job Type:Full Time - Work Location:Work From Office - No of vacancies:2 **Required Skills**: Urgent Requirement for Customer Care Executive who can handle customer co-ordinate well and maintain good and healthy relationship with...

  • Care Assistant

    2 weeks ago


    India C M Community Care Limited Full time

    Job Description ***We do not offer sponsorship, so please do not apply if you require a skilled worker visa to work in the UK as your application will be automatically ended*** Making a real difference to the lives of people in need gives huge pride and personal satisfaction, being paid above market rates and many more incentives are just the icing on the...

  • Care Assistant

    2 weeks ago


    india C M Community Care Limited Full time

    Job Description ***We do not offer sponsorship, so please do not apply if you require a skilled worker visa to work in the UK as your application will be automatically ended*** Making a real difference to the lives of people in need gives huge pride and personal satisfaction, being paid above market rates and many more incentives are just the icing on the...

  • Customer Care Advisor

    1 month ago


    India Vodafone Full time

    **Description**: - s customer experience standards.The Customer Care Advisor has a good knowledge of Vodafone - s latest products and offerings, price plans and associated technologies, systems and processes. And performs specific tasks related to delivering excellent customer service and sales through outbound/inbound communication and in line with...

  • Care Needs Assessor

    1 week ago


    india C M Community Care Limited Full time

    Job Description For this senior role, we are looking for applicants who have at least two years previous experience in domiciliary care along with holding or agree to achieve NVQ Level 3/ Diploma Level 3 in Health & Social Care.The position is full-time with a 37.5 hours per week guaranteed hour contract. We do require applicants who have a full UK driving...

  • Benefits Liaison

    1 week ago


    India Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...


  • India M Hub Solution Full time

    **Overview**: The Customer Care Executive plays a critical role in our organization by serving as the primary point of contact for customers. They are responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. This position is essential in maintaining customer satisfaction and loyalty. Key...

  • Benefit Liaison

    2 weeks ago


    India Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your...

  • Health Care Assistant

    2 weeks ago


    india BAYADA Home Health care Full time

    Job Description ~When your work matters, it matters where you work~ BAYADA Home Health Care is seeking Health Care Assistants to look after children and adults with complex needs in the community. This position is ideal for someone who is an experienced Health Care Assistant, is passionate about providing excellent and reliable care, and...


  • india Bread Financial Full time

    JOB DESCRIPTION Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary The Customer Care Department is driven by a talented group of customer experience professionals who take great pride in...

  • Customer Care Officer

    2 weeks ago


    India Manki Job Staffing Services Full time

    **Job Overview**: **Customer Care Officer**: **Pune**: - Job Location:Vimannagar - Experience:1-2 years - Salary: 14000-20000 - Job Type:Full Time - Work Location:Work From Office - No of vacancies:2 **HR Contact No**: 9730105601


  • India Ipsator Analytics Full time

    Job DescriptionAnswering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving customer complaints regarding product sales to customer service problems.Providing customers with the organization's service and product information.Identifying,...


  • India OnProcess Full time

    **Vacancy Name** - Customer Care Executive **Vacancy No** - VN938 **Employment Type** - Full Time **Location Country** - India **About OnProcess** - We're on a bit of a mission at OnProcess, part of Accenture. We are helping the world's service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity,...


  • India Dr. B. Lal Clinical Laboratory Full time

    **Mission**: The Customer Care Executive at Dr B lal Clinical Laboratory is dedicated to delivering exceptional customer service in the diagnostic industry. Through effective communication, proactive problem-solving, and promotion of additional services, the mission is to enhance customer satisfaction and loyalty. By leveraging technology skills, the...


  • india Bread Financial Full time

    JOB DESCRIPTION Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary The Customer Care Department is driven by a talented group of customer experience professionals who take great pride...