Service Introduction Lead

2 weeks ago

india TMF Group Full time

About TMF Group

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

About the Role

Service Introduction Lead – IT Governance, is a key member of Digital Platform Architecture team and will be responsible for:

Establishing and managing the strategic, operational, and technical decision-making process required for new service introduction and adoption. Evaluate project proposals for new applications / services to determine the fitment according to the needs of enterprise roadmap, infrastructure and information-security benchmark, and operational sustainability. Continuous enhancement of IT Portfolio Management systems by working closely with application owners to ensure up-to-date information is maintained in the system

Key Responsibilities  Service Introduction Lead – IT Governance will:

Having the responsibility for managing the processes and procedures related to Service Introduction. Assess project proposals for new applications/services in TMF Group to determine if there are already existing capabilities that can fulfil the expressed needs. Collaborate with various technology teams such as Information Security, Infrastructure, Enterprise Architecture, and Support to ensure the proposed solution is a good fit. Facilitate seamless collaboration between projects and stakeholders by employing robust stakeholder management and project management abilities. Assist in completing sign-off activities prior to the transition of new and modified services into Operations. Ensure the correct process and governance is followed by collaborating with project and program teams.

Key Requirements

E2E Service Management Lifecycle - ITIL Foundation or knowledge and experience on ITIL framework Collaboration : Should be able to work effectively with various stakeholders – project owners, project sponsors, service vendors, infrastructure, and information security leads. PMP or Prince 2 Certification is a plus. Problem-Solving : Should be able to identify challenges or obstacles in the analysis process and come up with creative solutions to overcome them. Six Sigma or Lean Management is a plus. Attention to Detail : Must have a keen eye for detail. He / she should be able to identify subtle nuances and patterns in the text that may contribute to the overall analysis. Communication Skills : Effective communication is crucial for a Service Introduction Lead. They should be able to clearly articulate their analysis and findings to others, including stakeholders and team members. Relationship Building : Should be able to develop and maintain relationships with the Business and Technical Operations teams, Information security, and Product & Project managers.

Key knowledge and experience

7+ years of experience in leading support teams Excellent analytical, problem-solving, and organizational skills Excellent communication and interpersonal skills Ability to manage multiple projects and prioritize tasks Ability to work in a fast-paced environment Awareness of application development, infrastructure services and cloud domains is a plus

What's in it for you?

Pathways for career development

Work with colleagues and clients around the world on interesting and challenging work. We provide internal career opportunities, so you can take your career further within TMF. Continuous development is supported through global learning opportunities from the TMF Business Academy. 

Making an impact

You’ll be helping us to make the world a simpler place to do business for our clients. Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work. 

A supportive environment

Strong feedback culture to help build an engaging workplace. Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

Other Benefits

Marriage Gift policy Paternity & Adoption leaves Interest free loan policy Salary advance policy Covid support taskforce Well being initiatives

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