Lead Service Designer

2 weeks ago


India Bounteous Full time
Job Location: GurgaonBounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership. Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.

Responsibilities:

Be accountable for planning and leading workshops with teams and stakeholders. Influencing working practices and behaviours in teams to support a user-centred design approach. You will work strategically on end-to-end services to deliver improved service outcomes and cost savings. Collaborate with researchers and analysts to understand users. Interpret evidence about users to propose services that meet their needs. Identify all unmet needs of people who may not use our services and describe how our organisation can independently or collaboratively meet those needs. Identify how our organisation needs to change to deliver more effective services. Communicate complex information and processes across organisational boundaries to build a shared understanding across design. Collaboratively develop ideas facilitating sketching, prototyping and iterative design. Contribute to design patterns and standards, identifying service patterns. Work at pace using agile methods in technical and complex environments.

Qualifications required:

Experience in advocating for people and user needs in all aspects of design work; experience in user-centred design and service design. At least 6 years of experience in service design. Commercial understanding of how to design inclusive, accessible, and sustainable services. Background in designing services for multiple user groups with a range of stakeholders. Commercial success engaging with stakeholders and colleagues from other disciplines in a variety of ways, as well as the ability to work autonomously away from their team. Demonstrable track record of making effective decisions using user research and data to improve service, reduce complexity and generate new ideas. Experience in explaining design ideas and concepts in a way that other people understand, including visualising, sketching, and prototyping. Ability to reflect critically and ask difficult questions; thinking holistically about the big picture while working out details; and appreciation and articulation of the broader implications of a thing.

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