Senior Associate Counselor

2 days ago


bangalore, India PW (PhysicsWallah) Full time

Job Title: Senior Associate Counselor


Experience: 1-3 years


Mandatory point - Candidate should be well versed with English and Kannada language.


About the Role:

As a Senior Associate Counselor, you will play a crucial role in managing and building strong relationships within the school community. Your primary responsibilities will include running counseling and operations for schools, ensuring a seamless experience for both students and parents.


Key Responsibilities:


Student Conversion and Performance Goals:

● Counsel and convert prospective students, meeting performance goals set by the organization..

Lead Management:

● Ensure all leads generated at the school are promptly attended to and accurately recorded in the PW Data Management System.

Fee Collection Process:

● Drive a smooth fee collection process, ensuring timely and efficient addition of all transactions to the system.

Parent Relationship Management:

● Maintain strong relationships with parents, addressing their queries and requests promptly.

● Act as a bridge between parents and the school, fostering open communication.

Issue Resolution:

● Address academic and non-academic issues raised by students, providing necessary support and guidance.


Key Performance Indicators (KPIs):

● Successful conversion of prospective students.

● Achievement of performance goals.

● Effective targeting and conversion of users through marketing efforts.

● Timely and accurate recording of all leads in the ERP system.

● Efficient management of the fee collection process.

● High satisfaction levels among parents, demonstrated by positive feedback and query resolution.

● Timely distribution of inventory to eligible students.

● Accurate tracking and communication of student attendance.

● Proactive resolution of academic and non-academic issues raised by students.

● Positive contribution to the school's success as a partner.


Interested candidates can email resume @



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