Senior Associate Counselor

3 days ago


Bangalore City, India PW (PhysicsWallah) Full time

Job Title: Senior Associate Counselor Experience: 1-3 years Mandatory point Candidate should be well versed with English and Kannada language. About the Role: As a Senior Associate Counselor, you will play a crucial role in managing and building strong relationships within the school community. Your primary responsibilities will include running counseling and operations for schools, ensuring a seamless experience for both students and parents. Key Responsibilities: Student Conversion and Performance Goals: ● Counsel and convert prospective students, meeting performance goals set by the organization.. Lead Management: ● Ensure all leads generated at the school are promptly attended to and accurately recorded in the PW Data Management System. Fee Collection Process: ● Drive a smooth fee collection process, ensuring timely and efficient addition of all transactions to the system. Parent Relationship Management: ● Maintain strong relationships with parents, addressing their queries and requests promptly. ● Act as a bridge between parents and the school, fostering open communication. Issue Resolution: ● Address academic and non-academic issues raised by students, providing necessary support and guidance. Key Performance Indicators (KPIs): ● Successful conversion of prospective students. ● Achievement of performance goals. ● Effective targeting and conversion of users through marketing efforts.● Timely and accurate recording of all leads in the ERP system. ● Efficient management of the fee collection process. ● High satisfaction levels among parents, demonstrated by positive feedback and query resolution. ● Timely distribution of inventory to eligible students. ● Accurate tracking and communication of student attendance. ● Proactive resolution of academic and non-academic issues raised by students. ● Positive contribution to the school's success as a partner.Interested candidates can email resume @



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