Cluster Manager

4 weeks ago

Surat, India GIVA Full time

Job Title:

Cluster Manager – Retail

Job Summary:

We are looking for a results-driven and strategic Cluster Manager to oversee the performance, operations, and management of multiple retail stores within a designated cluster or region. The Cluster Manager will play a critical role in driving sales growth, ensuring operational efficiency, maintaining high customer satisfaction, and fostering team development.

Key Responsibilities:

1. Sales and Profitability:

  • Achieve sales targets and profitability goals for all stores within the cluster.
  • Analyze sales trends, identify growth opportunities, and implement strategic plans to maximize revenue.
  • Monitor and control cluster-level budgets, operating expenses, and P&L statements.

2. Operational Excellence:

  • Ensure all stores comply with company policies, procedures, and standards.
  • Oversee store operations, including inventory management, visual merchandising, and store maintenance.
  • Conduct regular store visits to ensure operational consistency and address challenges promptly.

3. Customer Experience:

  • Drive a culture of excellent customer service across all stores.
  • Implement initiatives to enhance customer satisfaction and build brand loyalty.
  • Monitor customer feedback and collaborate with store teams to address issues effectively.

4. Team Leadership and Development:

  • Recruit, train, and develop Store Managers and team members to achieve their potential.
  • Provide regular performance feedback, conduct appraisals, and create growth plans for employees.
  • Build a strong, motivated team that works cohesively to achieve cluster objectives.

5. Performance Monitoring:

  • Track and evaluate store performance metrics, including sales, inventory turnover, and footfall conversion rates.
  • Use data-driven insights to make informed decisions and adjust strategies as needed.
  • Prepare and present performance reports to senior management

Qualifications:

Education:

  • Bachelor's degree , Retail Management, or a related field.

Experience:

  • 9+ years of experience in retail management, with at least 2 years in a multi-store or cluster management role.
  • Proven track record of achieving sales and operational goals.

Skills:

  • Strong leadership and people management skills.
  • Excellent communication, negotiation, and interpersonal abilities.
  • Analytical mindset with proficiency in using data to drive decisions.
  • Ability to handle high-pressure situations and adapt to a dynamic environment.
  • Flexibility to work evenings, weekends, and holidays as required by the retail business.

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