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Vadodara, India Asian Hires Full time
Job Description1 Job Role (Brief description of the overall purpose of this role):The Claim Admin associate -II is responsible for end to end Release review process and contributes to process improvement. He/she would be in charge of maintaining training materials and the knowledge base to support team. He/she will coordinate with the different stake holders for the process change and transition.

2 Responsibilities / KRAs ( list down primary responsibilities for this role)

A Ability to work without SupervisionB Ability to deliver assigned work with 100% accuracyC Co-ordinate well with the team members and other stakeholders (internal or external)D Adhering to company policies/ARCHER principles and hence taking good care of Archer cultureE Assist with other administrative special adhoc projects as needed with 100% productivity; Document review, emailing documents for further review or cliental reviewF Resolving the queries of team and co-ordination with US Team on Email and CallsG Quick learner and keep an eye on process update. Responsible to keep all the team members intact on the process knowledge.

2.1 List the other roles (designations ) with whom this job incumbent has to interact to deliver on day to day responsibilities.Team Leader and ManagerClaim Admin Senior Associate & Associate IITraining and Quality team membersSr. Manager OperationsSettlement Manger (USA)

3 Role Holder - Skills Criteria3.1 Technical skills required: Advance knowledge of MS office applications like MS Excel, MS word and MS powerpoint: Advance knowledge of data analysis and interpretation: Basic SQL & PowerShell Knowledge will be added advantage

Behavioral skills required: Flexibility: Interpersonal skills: Communication Skills: Time Management: Exceptional Observation Skill

3.2 Experience - Mention number of years of relevant experience absolutely required for this role2 to 3 Years of experience into US/ EU based BPO / KPO & Data Entry/Processing.

3.3 a Training - Describe various technical training which are critical to perform this role effectively, e.g.: Excel, Project Management etc.Advance Excel, Data analysis, Project Management, Basic SQL, Power Point, Power Shell

3.3 b Training - Describe the various soft skills training required to perform this role effectively, eg: Communication Skills etc.Communication, Teamwork, Time management, Leadership, Presentation skills

3.4 Education and Qualifications - Mention minimum education qualification requiredMinimum Education should be a Graduate (Preferrable commerce or business)

3.5 Career Path ( Kindly list one or two options for an individual who becomes a specialist in this role to progress in this organizationQuality Analyst, Senior Associate, Team Lead