Claims Admin Associate

1 month ago


Vadodara, India Asian Hires Full time

Job Description 1 Job Role (Brief description of the overall purpose of this role): The Claim Admin associate -II is responsible for end to end Release review process and contributes to process improvement. He/she would be in charge of maintaining training materials and the knowledge base to support team. He/she will coordinate with the different stake holders for the process change and transition. 2 Responsibilities / KRAs ( list down primary responsibilities for this role) A Ability to work without Supervision B Ability to deliver assigned work with 100% accuracy C Co-ordinate well with the team members and other stakeholders (internal or external) D Adhering to company policies/ARCHER principles and hence taking good care of Archer culture E Assist with other administrative special adhoc projects as needed with 100% productivity; Document review, emailing documents for further review or cliental review F Resolving the queries of team and co-ordination with US Team on Email and Calls G Quick learner and keep an eye on process update. Responsible to keep all the team members intact on the process knowledge. 2.1 List the other roles (designations ) with whom this job incumbent has to interact to deliver on day to day responsibilities. Team Leader and Manager Claim Admin Senior Associate & Associate II Training and Quality team members Sr. Manager Operations Settlement Manger (USA) 3 Role Holder - Skills Criteria 3.1 Technical skills required : Advance knowledge of MS office applications like MS Excel, MS word and MS powerpoint : Advance knowledge of data analysis and interpretation : Basic SQL & PowerShell Knowledge will be added advantage Behavioral skills required : Flexibility : Interpersonal skills : Communication Skills : Time Management : Exceptional Observation Skill 3.2 Experience - Mention number of years of relevant experience absolutely required for this role 2 to 3 Years of experience into US/ EU based BPO / KPO & Data Entry/Processing. 3.3 a Training - Describe various technical training which are critical to perform this role effectively, e.g.: Excel, Project Management etc. Advance Excel, Data analysis, Project Management, Basic SQL, Power Point, Power Shell 3.3 b Training - Describe the various soft skills training required to perform this role effectively, eg: Communication Skills etc. Communication, Teamwork, Time management, Leadership, Presentation skills 3.4 Education and Qualifications - Mention minimum education qualification required Minimum Education should be a Graduate (Preferrable commerce or business) 3.5 Career Path ( Kindly list one or two options for an individual who becomes a specialist in this role to progress in this organization Quality Analyst, Senior Associate, Team Lead



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