Analyst, Planning

3 weeks ago

gurugram, India Concentrix Full time
Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

  • Manage agent preferences, time-off requests, shift bid process, trainings and overtime based on the intraday reports on performance and business goals.

  • To collaborate with various business units, quality, and training to schedule the necessary training, and associate coaching to ensure the company’s commitment towards quality.

  • To review the current processes of scheduling and staffing and uncover the potential opportunities for improved efficiency.

  • Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences.

  • Develop schedules and staffing plans for assigned business in an accurate and timely manner.

  • Identify schedule/plan changes in relevant databases and escalate issues as appropriate.

  • Prepare reports for hiring needs, schedule and staffing analysis for business reviews and stakeholders.

  • Maintain various WFM tools and set ups e.g. IEX entities etc.

  • Collaborate with other WFM departments like real time and planning to constantly review and improve the health of business and increase profitability.

Key skills & knowledge:

  • Bachelor's degree in related field from a college or university with two to four years of relevant WFM/Scheduling experience.

  • Strong communication skills, both written and verbal.

  • Highly Proficient in Microsoft Office tools.

  • Strong attention to details needed.

  • Understanding of the financial impact of all decisions made within WFM.

  • Solution driven and result oriented mindset.

  • Highly Proficient in Microsoft Office tools.

  • Ready to work in dynamic 24*7 environment handling international programs/clients.

  • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.

  • Self-starter, sense of urgency, and works well under pressure.

  • Highly professional and able to develop strong business partnerships.

  • Hands on experience on any one or more WFM tools like IEX/eWFM/Avaya/Genesys is a must.

Educational Qualification: Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

Language Requirements:

English (Required)

Time Type:

Full time

  • Financial Planning Analyst

    4 days ago

    Gurugram, India Taggd Full time

    Position Title: Financial Planning AnalystReporting Manager: Chief Financial Officer (CFO)Experience Required: Minimum 3 yearsJob Location: Gurgaon (5 days a week from office)Company: Taggd (www.taggd.in)Qualifications: Candidates must have graduated from either IITs or IIMs.Responsibilities:Analyze business financial data to provide insights and support...

  • Financial Planning Analyst

    2 days ago

    Gurugram, India Taggd Full time

    Position Title: Financial Planning AnalystReporting Manager: Chief Financial Officer (CFO)Experience Required: Minimum 3 yearsJob Location: Gurgaon (5 days a week from office)Company: Taggd (www.taggd.in)Qualifications: Candidates must have graduated from either IITs or IIMs.Responsibilities:Analyze business financial data to provide insights and support...

  • Analyst – Occupancy Planning and Management

    7 days ago

    gurugram, India JLL Full time

    Analyst – Occupancy Planning and Management About JLL: We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.If you’re looking to step up your career, JLL is the perfect professional...

  • Analyst – Occupancy Planning and Management

    1 week ago

    Gurugram, India JLL Full time

    Analyst – Occupancy Planning and Management About JLL: We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional...

  • Workforce Planning Analyst

    2 weeks ago

    Gurugram, India Expedia Group Full time

    Workforce Planning Analyst (Gurgaon)As a Workforce Planning Analyst, you will be responsible for handling performance of products/ queues/ channels and finding improvement opportunities using statistical data mining and visualization techniques. Your role will include collaborating with internal partners. You would work with the teams to analyze forecast...

  • Workforce Planning Analyst

    2 weeks ago

    gurugram, India Expedia Group Full time

    Workforce Planning Analyst (Gurgaon) As a Workforce Planning Analyst, you will be responsible for handling performance of products/ queues/ channels and finding improvement opportunities using statistical data mining and visualization techniques. Your role will include collaborating with internal partners. You would work with the teams to analyze...

  • Financial Planning Analyst

    4 days ago

    Gurugram, India PeopleStrong Full time

    Position Title: Financial Planning AnalystReporting Manager: Chief Financial Officer (CFO)Experience Required: Minimum 3 yearsJob Location: Gurgaon (5 days a week from office)Company: TaggdQualifications: Candidates must have graduated from either IITs or Analyze business financial data to provide insights and support decision-making processes.- Collaborate...

  • Senior Workforce Planning Analyst

    1 month ago

    Gurugram, India Expedia Group Full time

    Senior Workforce Planning Analyst (Forecasting)Passionate about a rare opportunity to help craft the future of customer service in travel?  Expedia Group is one of the top consumer e-commerce businesses and the largest online travel service in the world.    We are searching for an experienced analyst to join our Traveler and Partner Service Platform...

  • Senior Workforce Planning Analyst

    4 weeks ago

    gurugram, India Expedia Group Full time

    Senior Workforce Planning Analyst (Forecasting) Passionate about a rare opportunity to help craft the future of customer service in travel?  Expedia Group is one of the top consumer e-commerce businesses and the largest online travel service in the world.     We are searching for an experienced analyst to join our Traveler and Partner Service...

  • Finance Executive-Planning and Reporting Analyst

    3 weeks ago

    Gurugram, India dunnhumby Full time

    We’re looking for Planning and Reporting Analyst who expects more from their career. It’s an exciting opportunity for you to provide accurate, relevant and timely finance, planning and reporting services through effective leadership and a strong customer focus. Joining our reporting team, you will assist the Manager with quarterly forecasting and...

  • Finance Executive-Planning and Reporting Analyst

    3 weeks ago

    gurugram, India dunnhumby Full time

    We’re looking for Planning and Reporting Analyst who expects more from their career. It’s an exciting opportunity for you to provide accurate, relevant and timely finance, planning and reporting services through effective leadership and a strong customer focus.Joining our reporting team, you will assist the Manager with quarterly forecasting...

  • Analyst Planning

    1 month ago

    Gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Prepare...

  • Analyst Planning

    4 weeks ago

    gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: ...

  • Analyst, Planning

    1 month ago

    Gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Manage...

  • Analyst, Planning

    1 month ago

    Gurugram, India Concentrix Full time

    Description The person will be responsible for Queue Performance/Scheduling the workforce for clients and assess the schedules at enterprise level. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to...

  • Analyst, Planning

    1 month ago

    gurugram, India Concentrix Full time

    Description The person will be responsible for Queue Performance/Scheduling the workforce for clients and assess the schedules at enterprise level. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world...

  • SAP S/4 HANA Support Analyst – Plan To Deliver

    1 month ago

    Gurugram, India ADM Full time

    Summary: The Support Analyst will be part of the Service Delivery Organization which is responsible to maintain all ADM systems in operation with highest availability. As a member of the Service Delivery Organization, an SAP analyst will analyze the tickets raised by user(s) and provide response/resolution to the user or work with the concerned teams/...

  • SAP S/4 HANA Support Analyst – Plan To Deliver

    1 month ago

    gurugram, India ADM Full time

    Summary: The Support Analyst will be part of the Service Delivery Organization which is responsible to maintain all ADM systems in operation with highest availability. As a member of the Service Delivery Organization, an SAP analyst will analyze the tickets raised by user(s) and provide response/resolution to the user or work with the concerned...

  • Sr. Analyst, Planning

    4 weeks ago

    gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: ...

  • Sr. Analyst, Planning

    1 month ago

    Gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: • Manage...