SAP S/4 HANA Support Analyst – Plan To Deliver
2 months ago
Summary:
The Support Analyst will be part of the Service Delivery Organization which is responsible to maintain all ADM systems in operation with highest availability. As a member of the Service Delivery Organization, an SAP analyst will analyze the tickets raised by user(s) and provide response/resolution to the user or work with the concerned teams/ 3rd party providers to resolve the issues as the per the Operational/Service Level Agreement with the business. The individual will also be responsible to work with the architects, developers, and testers to build and deliver small enhancements in line with the global template design after approval from the Solution Delivery organization.
Job Responsibilities: Provide deep functional & technical expertise in the given process area, as well as demonstrated knowledge of key integration points across different modules and technical components. Assume full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits. Understand global template and regional solutions designed/developed by Solution Delivery teams and resolve the tickets keeping the solution intact. Perform thorough testing including regression testing before releasing any solution for final user validation. Understand and follow ADM IT processes in performing all day-to-day activities. Understand ADM IT Service Management process, update incident/problem/service tickets regularly and accurately and document resolution in the service management tool. Design and configure minor enhancements following the ADM standard configuration/naming standards, document Functional design documents. Provide technical input in support of audit requests, as needed. Follow regulatory compliance and Security standards. Partner with other process and system experts to identify and implement business process continuous improvements opportunities Job Requirements: Minimum 5 years’ experience in one or more SAP modules; Experience with S/4HANA highly preferred. Must have deep knowledge of S4 HANA embedded PPDS (PPDS on S4HANA) or SAP APO PPDS, Flexible planning, MRP Live, demand management, capacity requirement planning, CIF error handling, inter company stock transfer planning, subcontracting etc. Strong knowledge in setting up various kind of planning processes ( Make to Stock, ETO, CTO) and integration with other planning solution i.e., IBP, APO & third-party planning solutions. Must have expertise with SAP S/4 HANA PP-PI solutions covering the following processes: working with process messages, master recipes with process instructions, PI sheets and production execution using interface with MES, production scheduling, capacity planning, backflushing, subcontracting, shop floor operations and batch management; experience in process manufacturing industry will be an added advantage. Must have experience with production planning processes, PPPI master data and relevant configuration i.e., MRP, Demand management, capacity planning, ATP, MTO, MTS etc. Experience of integration knowledge with SAP QM, SAP EWM and Manufacturing Execution Systems (MES) using PI/PO as middleware; experience with ALE/EDI IDoc’s, file-based interface, MES integration, recovery of failed batch Jobs & Inbound & Outbound RFC & Queues. Full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits. High analytical and problem-solving skills in SAP PP to provide best practice solution on incidents & assess its downstream impact on integrated solution. Ensure continuity of ‘business as usual’ items in lieu of proposed RICEFW as well as its relevance on Master Data requirements. Knowledge of Agile methodologies, Post Implementation Service Management, Incident or Defect Management and Testing tools. Understanding of SOLMAN, CharM and change management processes. Experience with a full-lifecycle SAP implementation will be an added advantage. Exhibits ability to work both in a team environment and independently Strong analytical, organization, time management, facilitation, and process management skills Demonstrated high level of written, verbal and interpersonal skills to communicate technical and non-technical information, ideas, procedures and processes. Able to work in a fast-paced, changing environment, and with all levels of the organization and cope with rapidly changing information Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed. Ability to effectively communicate to all levels of an organization how current trends and technology can address identified business needs and capabilities Interact and deal effectively with all levels of employees while maintaining a professional manner. Maintains a positive work environment through teamwork & conflict resolution Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet support Operational/Service Level Agreements Ability and willingness to travel by auto and air as needed to achieve business objectives Bachelor’s degree related to Information Systems, Business, or other relevant academic discipline
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SAP S/4 HANA Support Analyst – Plan To Deliver -PP | Archer Daniels Midland-
Gurugram, India ADM Full timeSummary: The Support Analyst will be part of the Service Delivery Organization which is responsible to maintain all ADM systems in operation with highest availability. As a member of the Service Delivery Organization, an SAP analyst will analyze the tickets raised by user(s) and provide response/resolution to the user or work with the concerned teams/...
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Gurugram, India ADM Full timeSummary: The Support Analyst will be part of the Service Delivery Organization which is responsible to maintain all ADM systems in operation with highest availability. As a member of the Service Delivery Organization, an SAP analyst will analyze the tickets raised by user(s) and provide response/resolution to the user or work with the concerned teams/...
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