Sr. Analyst, Planning

2 months ago


Gurugram, India Concentrix Full time
Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Manage agent preferences, time-off requests, shift bid process, trainings and overtime based on the intraday reports on performance and business goals.

•  Collaborate with various business units, quality and training to schedule the necessary training and associate coaching to ensure the company’s commitment towards quality is met.

• Review current processes of scheduling and staffing and uncover potential opportunities for efficiency improvement.

• Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime and absences.

• Develop schedules and staffing plans for assigned business in an accurate and timely manner.

• Identify schedule/plan changes in relevant databases and escalate issues as appropriate.

• Prepare reports for hiring needs, schedule and staffing analysis for business reviews and stakeholders.

• Maintain various WFM tools and set ups e.g. IEX entities etc.

• Collaborate with other WFM departments like real time and planning to constantly review and improve the health of business and increase profitability

Key skills and knowledge:

• Bachelor's degree in related field from a college or university along-with two to four years of relevant experience - preferred

• Understanding of the financial impact of all decisions made within WFM.

• Solution driven and result oriented mindset.

• Strong oral and written communication skills

• Highly Proficient in Microsoft Office tools.

• Ready to work in dynamic 24*7 environment handling international programs/clients.

• Demonstrated ability to multi-task, prioritize and meet timelines of deliverables.

• Self-starter, sense of urgency and works well under pressure.

• Strong attention to detail

• Highly professional and able to develop strong business partnerships.

• Hands on experience in any one or more WFM tools like IEX/eWFM/Avaya/Genesys.

Qualification : Graduation

Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities

Location:

IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

Language Requirements:

Time Type:

Full time



  • Gurugram, India HSBC Full time

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...


  • gurugram, India White goods Full time

    Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Financial Planning Analyst located in Gurugram. The Financial Planning Analyst will be responsible for day-to-day tasks including financial planning, analytical skills, finance, budgeting & forecasting, and financial modeling....


  • Gurugram, India White goods Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Financial Planning Analyst located in Gurugram. The Financial Planning Analyst will be responsible for day-to-day tasks including financial planning, analytical skills, finance, budgeting & forecasting, and financial modeling.1.      Support in...


  • Gurugram, India White goods Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Financial Planning Analyst located in Gurugram. The Financial Planning Analyst will be responsible for day-to-day tasks including financial planning, analytical skills, finance, budgeting & forecasting, and financial modeling.1.      Support in...


  • Gurugram, India SR WEALTH ELITE Full time

    Company Description SR Wealth Elite is a trusted wealth management firm located in Gurugram, with over 15 years of experience in empowering clients to achieve their wealth creation goals. Led by top SEBI-registered research analysts and experienced market professionals, we deliver customized services that are tailored to each client's financial goals,...


  • Gurugram, India SR WEALTH ELITE Full time

    Company Description SR Wealth Elite is a trusted wealth management firm located in Gurugram, with over 15 years of experience in empowering clients to achieve their wealth creation goals. Led by top SEBI-registered research analysts and experienced market professionals, we deliver customized services that are tailored to each client's financial goals,...


  • gurugram, India SR WEALTH ELITE Full time

    Company Description SR Wealth Elite is a trusted wealth management firm located in Gurugram, with over 15 years of experience in empowering clients to achieve their wealth creation goals. Led by top SEBI-registered research analysts and experienced market professionals, we deliver customized services that are tailored to each client's financial goals,...


  • Gurugram, India SR WEALTH ELITE Full time

    Company Description SR Wealth Elite is a trusted wealth management firm located in Gurugram, with over 15 years of experience in empowering clients to achieve their wealth creation goals. Led by top SEBI-registered research analysts and experienced market professionals, we deliver customized services that are tailored to each client's financial goals,...


  • Gurugram, India SR WEALTH ELITE Full time

    Company Description SR Wealth Elite is a trusted wealth management firm located in Gurugram, with over 15 years of experience in empowering clients to achieve their wealth creation goals. Led by top SEBI-registered research analysts and experienced market professionals, we deliver customized services that are tailored to each client's financial goals,...


  • Gurugram, India SR WEALTH ELITE Full time

    Company Description SR Wealth Elite is a trusted wealth management firm located in Gurugram, with over 15 years of experience in empowering clients to achieve their wealth creation goals. Led by top SEBI-registered research analysts and experienced market professionals, we deliver customized services that are tailored to each client's financial goals,...

  • Sr. Product Analyst

    2 months ago


    Gurugram, India Airtel Digital Full time

    At Airtel Digital, we are transforming from a telecom giant to a digital force and changing how people consume entertainment, how companies manage their assets to how cities use energy.. Today, our work goes beyond telecom -- we build products that entertain and inform, connect devices to the internet, and enable businesses to securely harness the power of...

  • Sr. Product Analyst

    2 months ago


    Gurugram, India Airtel Digital Full time

    At Airtel Digital, we are transforming from a telecom giant to a digital force and changing how people consume entertainment, how companies manage their assets to how cities use energy.. Today, our work goes beyond telecom -- we build products that entertain and inform, connect devices to the internet, and enable businesses to securely harness the power of...

  • Sr. Product Analyst

    2 months ago


    Gurugram, India Airtel Digital Full time

    At Airtel Digital, we are transforming from a telecom giant to a digital force and changing how people consume entertainment, how companies manage their assets to how cities use energy.. Today, our work goes beyond telecom -- we build products that entertain and inform, connect devices to the internet, and enable businesses to securely harness the power of...

  • Sr. Product Analyst

    1 week ago


    Gurugram, India Airtel Digital Full time

    At Airtel Digital, we are transforming from a telecom giant to a digital force and changing how people consume entertainment, how companies manage their assets to how cities use energy.. Today, our work goes beyond telecom -- we build products that entertain and inform, connect devices to the internet, and enable businesses to securely harness the power of...

  • Sr. Product Analyst

    1 week ago


    Gurugram, India Airtel Digital Full time

    At Airtel Digital, we are transforming from a telecom giant to a digital force and changing how people consume entertainment, how companies manage their assets to how cities use energy.. Today, our work goes beyond telecom -- we build products that entertain and inform, connect devices to the internet, and enable businesses to securely harness the power of...

  • Sr. Product Analyst

    1 week ago


    Gurugram, India Airtel Digital Full time

    At Airtel Digital, we are transforming from a telecom giant to a digital force and changing how people consume entertainment, how companies manage their assets to how cities use energy.. Today, our work goes beyond telecom -- we build products that entertain and inform, connect devices to the internet, and enable businesses to securely harness the power of...

  • Sr Product Analyst

    4 weeks ago


    gurugram, India Aryng Full time

    Aryng is looking for a strong Sr product and data analyst to work with high-growth clients in various domains - Fintech, Internet App, and e-commerce. Are you overworked and have no work-life balance? Are you frustrated with writing queries but having no clue if your work is driving any impact? Are you a downstream order taker with no access to clients...


  • gurugram, India JLL Full time

    Analyst – Occupancy Planning and Management About JLL: We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.If you’re looking to step up your career, JLL is the perfect professional...

  • Sr. Analyst, Planning

    2 months ago


    gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: ...


  • Gurugram, India JLL Full time

    Analyst – Occupancy Planning and Management About JLL: We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional...