Executive
4 weeks ago
Job Title: Seller Operations Executive
About noon
noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumers' online needs.
noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region’s homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.
At noon we have the courage to pursue what seems impossible, we work hard to get things done, we go to great lengths to ensure that the experience of everyone from our customers to our sellers or noon Bandidos is stellar but above all, we are grateful for the opportunities we have. If you feel the above values resonate with you – you will enjoy this incredible journey with us
Job Description
The eCommerce Seller Operations Executive will support the Seller Support Team Leader in handling day-to-day operational tasks and providing top-notch support to our sellers. This entry-level position is ideal for individuals who are passionate about eCommerce and eager to develop their skills in a fast-paced environment.
What will the role look like?
You will:
- Seller Support: Assist sellers with their inquiries and issues, providing timely and effective solutions through various communication channels (email, phone, chat).
- Data Management: Monitor and manage seller performance data, preparing reports and identifying trends or areas for improvement.
- Process Assistance: Support the Seller Support Manager in implementing and optimizing operational processes to enhance seller satisfaction and efficiency.
- Issue Resolution: Address and resolve operational issues, escalating complex problems to the Seller Operations Manager as needed.
- Documentation : Maintain comprehensive records of seller interactions, issues, and resolutions. Ensure documentation is complete and accessible for reference.
- Collaboration: Work closely with other departments, including customer service, product development, and supply chain, to ensure a seamless seller experience and faster resolution of issues.
- Feedback Collection: Gather and relay seller feedback to the Seller Support Manager to help improve services and processes.
- Administrative Support: Perform general administrative tasks to support the Seller Support Team Leader and ensure the smooth operation of the department.
Qualifications Required
- Bachelor’s degree in any field
- 0-2 years prior experience in seller support, customer service, account management, or eCommerce is a plus but not mandatory.
Skills experiences and behaviors required
- Detail-oriented with a focus on accuracy and efficiency.
- Ability to work independently and as part of a team.
- Strong organizational and multitasking skills.
- Customer-centric mindset with a passion for delivering exceptional service.
Attributes:
- Detail-oriented with a focus on accuracy and efficiency.
- Ability to work independently and as part of a team.
- Strong organizational and multitasking skills.
- Customer-centric mindset with a passion for delivering exceptional service.
Who will excel?
We’re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We’re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.
Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.
Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.
Is this you?
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