Associate/Senior Associate

1 month ago


Bengaluru, India Cashfree Payments Full time

Roles & Responsibilities:


  • Merchant query resolution in a timely manner to ensure the best possible customer experience
  • Handling merchant queries on email, chat and call
  • Query resolution for the internal customer i.e. Business Team
  • Adhering to customer support guidelines to ensure correct resolution
  • Maintaining TAT as per SLA for the process


Required Skills:


  • Minimum 2-4 years of relevant experience in customer support, managing L2/L3 escalations and should be from an Online Payments or B2B Fintech background
  • Proficient in verbal and written English
  • Candidates who have already worked with Intercom, Front, Freshdesk, or any customer support CRM would be preferred
  • Process-oriented, proactive, and result-driven individual
  • Strong interpersonal skills with the ability to understand the merchant’s requirements to ensure proper resolution
  • Quick learner with an analytical mind to understand back-end operations and fintech product

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