Incident Management Lead

Overview This role plays a critical role in ensuring that incidents are handled efficiently, that trends are analysed and acted upon and that improvements are driven to reduce the incidents. Additionally, it involves in maintaining strong communication with business and technology leaders and driving continuous improvements within the incident management...

Job Description The IT Incident Manager is responsible for the smooth functioning of the incident process,   takes on escalated and exceptional infrastructure-related incidents, managing the reporting of these incidents and proposes structural improvements, when necessary.The objective of the incident process is to ensure resolution of the IT incident...

Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and verifying...

Shift timings - US Shift (Starts from 9 am) CSTWe are looking for a candidate who has experience in the L1 process and is willing to work 24/7.Incident Manager Responsibilities :- Overseeing the incident management process and team members involved in resolving the incident- Minimum of 3 years of experience in incident management & Proven ability to...

Overview The purpose of the IT Senior Major Incident Manager role is to manage the recovery activities and communication of all Major IT incidents, including all stakeholder communications, driving IT teams to restore service (both internal and external providers), producing key Incident artefacts such as Incident Reports Key Accountabilities and main...

Job Description We nodigen je uit om deel uit te maken van een journey. Als Incident & Change Manager sta je aan de frontlinie van het leveren van ‘best-in-class’ services, waarbij je hoge klanttevredenheid bereikt bij diverse klanten, waaronder nationale en internationale instellingen, grote bedrijven en middelgrote ondernemingen.Jouw impact Als...

NOTE: Candidate should have Excellent Communication Requirement -Managing End user service delivery for APAC region with India as one of the prime subregion.Must have ITIL certified and accountable for End to end problem resolution (Level 2)Must have ITSM Tool knowledge and experience either Service Now, Remedy or Symphony Summit.Good technical knowledge on...

NOTE: Candidate should have Excellent Communication Requirement - Managing End user service delivery for APAC region with India as one of the prime subregion. Must have ITIL certified and accountable for End to end problem resolution (Level 2) Must have ITSM Tool knowledge and experience either Service Now, Remedy or Symphony Summit. Good technical...

Role : Major Incident Manager Description : The Major Incident Manager is integral to the Optum Technology Command Center's success. You'll focus on monitoring services, managing high priority issues with engaging enterprise and vendor technology teams to drive to resolution/workaround. This role will drive a variety of tasks and outcomes depending...

Skills : SOC - Incident management Experience : 01 - 05 yrs Location : All LTIMindtree Office Locations Job Description: Security operations engineer SOC Incident management 1 Experience in Security Operations Incident Response Resource should have experience in Splunk CrowdStrike 2 Ensure compliance to SLA process adherence and process improvisation...

Job Description Open Position: Cybersecurity Incident Response (IT Shared Services) A well-established Global IT Shared Services is currently looking for Cybersecurity Incident Response to join the team and be based in the Kuala Lumpur office.Key responsibilities include: Directly involve in global IT Security incident response events, including managing &...

CSIRT Incident Response AnalystThe role of a Cyber Security Incident Response Team (CSIRT) Analyst involves crucial activities in managing cyber security incidents to safeguard the organization from cyber threats.As a CSIRT Member, you will be the first point of contact for any suspected security incident. Collaborating closely with the SOC team, you will...

Job Description About us: Stafide is the premier destination for tech talent consulting, providing comprehensive employment services throughout Europe. Our mission is straightforward: to effortlessly connect job seekers with employers, focusing on the rapidly changing technology sector. Boasting unparalleled expertise and a steadfast commitment, we...

Job Description : - Use ITIL-based IT service management processes, including incident and problem management processes, change management, knowledge management, configuration and release management and ensure relevant activities are carried out to minimise unpredicted impact on production services- Participate and contribute to IT governance and reporting...

Job Description Open Position: Cybersecurity Incident Response (IT Shared Services) A well-established Global IT Shared Services is currently looking for Cybersecurity Incident Response to join the team and be based in the Kuala Lumpur office.Key responsibilities include: Directly involve in global IT Security incident response events, including managing &...

Job Description Cybersecurity operation Manager / Lead. Hands on managing security solutions (FW, PAM, Azure security stacks, WAF and etc.) used in Client environmentInclude incident responseTroubleshooting issueEnhancing managed security solutionsStrategizing security solution roadmapTechnology implementation with project managementPerforming management...

Job Description: We are seeking a highly skilled ServiceNow ITSM Implementation Specialist to join our Center of Excellence. The ideal candidate will have extensive experience in implementing ServiceNow IT Service Management (ITSM) solutions and strong business analyst customer process workshops to gather and understand requirements. Prepare and deliver...

Job Description Cybersecurity operation Manager / Lead. Hands on managing security solutions (FW, PAM, Azure security stacks, WAF and etc.) used in Client environmentInclude incident responseTroubleshooting issueEnhancing managed security solutionsStrategizing security solution roadmapTechnology implementation with project managementPerforming management...

Job Description Want to be a part of our team? The Team Lead, Managed Services Operations is the entry-level job within the MS Operations Management job family. This role is responsible for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively...

Role : CSIRT Incident Response Analyst.The Cyber Security Incident Response Team (CSIRT) Member conducts essential cyber security incident handling activities to defend the organization from cyber-attacks, through timely detection, investigation and remediation of potential threats.- They are the primary contact for any suspected security incident and work...