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Customer Service Representative

2 months ago

Bangalore City, India Trigent Software - Professional Services Full time
Hiring for one of the Fortune 500 companies, with Global footprint.JJob About: This role is associated with one of the largest US Based Logistics organizations’ employee enquiries. As a CSR it's your responsibility to assist these employee queries in a legitimate manner and ensure you bring closure to their concerns. You would be addressing US Citizens / immigrants working under warehouse departments or as drivers or logistics partners. You would be working for US Regions or US Shift hours.Role: Customer Service RepresentativeResponsibilities:-

Make outbound calls to the candidate and motivate them to complete job applications.-

Schedule/reschedule the first day of work for the employees and share necessary information.-

Review the application form and make sure all the details are filled in appropriately.-

Handle inbound calls and resolve candidates’ queries.-

Respond to candidate’s queries over email/text.-

Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage-

Provide excellent experience to the candidates.-

Maintaining a quality score of 90% and above throughout.-

Escalate issues and seek advice when faced with complex issues/problems-

Ensure process controls are in place;

Maintain, validate, andupdate process documentation as applicable to ensure compliance with documentation requirements-

Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls-

Participate in Team building activities-

Ensure and maintain the security and confidentiality of client data-

Ensure Customer SatisfactionEducation:Undergraduate or Graduates with Min 6 months of Contact Centre - Voice experienceJob Details:-

Location: Bellandur, Bangalore-

Compensation: Up to 55K Monthly CTC.-

Transportation Provided: YesAdditional Job Details :-

Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls.-

Experience working and delivering under a strict timeline.-

Should have the neutral accent-

Excellent communication skills (verbal and written).-

An ability to handle sensitive and confidential information.-

Agile and flexible with work schedule.-

Experience working and navigation on multiple systems/tools.-

Logical and analytical thought process.-

Willing to work in any US shift (EST/CST/MST/PST).-

Willing to work in rotational shifts and rotations week off as and when requiredInterested resource register themselves @ your dream job now