Travel Expert

Job role: Travel Expert- Inbound DMC

Location: Gurugram, On-site, 5 days a week

Company overview:

Hi Tours is a leading destination management company specializing in curated travel experiences across India and other destination like Nepal, Bhutan, Sri Lanka, Mauritius, Maldives etc. With a strong foundation in cultural understanding, local expertise, and customer-centric service, Hi Tours designs and delivers exceptional travel solutions for leisure, corporate, and special interest groups. Our core strength lies in creating immersive and personalized itineraries, offering a blend of heritage, nature, adventure, and luxury.

Role Overview:

We are looking for a dynamic and experienced Inbound Travel Expert to join our Hi Tours division. This role requires a travel professional with a strong background in crafting tailor-made itineraries, handling operations and reservations, and managing end-to-end client interactions. The ideal candidate will have prior experience in inbound tourism sales/ operations, deep destination knowledge, and a proven ability to manage customer relationships with professionalism and care.

Key Responsibilities:

Itinerary Design & Conversions

• Develop and convert inbound travel enquiries into confirmed bookings by creating customized, experience-driven itineraries for FITs and Groups.
• Proactively engage with clients (B2B/B2C) to understand preferences and upsell value-added services.

Costing, Quotation & Profitability

• Prepare competitive and accurate costings while ensuring profitability and alignment with client budgets.
• Negotiate with vendors and partners to secure the best rates and enhance package value.

Client Relationship & Account Management

• Maintain professional communication with clients, delivering exceptional pre- and post-sales support.
• Nurture long-term relationships to drive repeat business and referrals.

Reservations & Operations Management

• Handle complete reservation processes including hotels, transport, sightseeing, and special experiences.
• Coordinate with internal operations, vendors, and DMCs to ensure smooth execution of itineraries, addressing modifications and last-minute changes.

Destination & Product Expertise

• Provide expert guidance on routes, destinations, accommodations, and cultural experiences within the Indian Subcontinent.
• Stay updated on travel trends, products, and competitor offerings to strengthen sales pitches.

Requirements:

• Bachelors degree in Travel & Tourism, Hospitality, Business Management, or related field (preferred).
• 5 to 10 years of experience in travel sales, reservations, or operations (inbound preferred).

• Strong knowledge of Indian Subcontinent destinations, products, and experiences.

• Excellent communication, negotiation, and client relationship skills.

• Ability to manage multiple bookings and deadlines simultaneously with attention to detail.

• Flexible, problem-solving mindset with the ability to handle last-minute changes.

Benefits:

• Work-Life Balance
  Flexible working hours and leave policies to support your personal needs.
• Health & Mediclaim Support
  Access to health-related resources and Mediclaim support.
• Learning & Development Opportunities
  Internal training, upskilling initiatives, and access to industry knowledge.
• Employee Engagement , Incentives and Recognition
  Regular programs to celebrate individual and team achievements.
• Inclusive and Collaborative Work Culture
  A supportive environment where your voice is heard and contributions matter.