Only 24h Left: Dealer Performance Lead

3 days ago


Delhi, India MSX International Full time
In India, MSXI is working closely with all top auto companies across the industry spectrum of passenger cars, commercial vehicles, 2 wheelers, 3 wheelers, farm and construction equipment. It is a merit-based organization with high opportunities of growth for the deserving individuals. MSXI have their registered offices in Gurugram and Mumbai.

A) Increasing % of platinum dealers under QLQD (Quality Leadership through Quality Dealership)

▪ Capturing of WOW stories, best practices at the dealership

▪ Selecting of WOW stories and best practices from set of dealers & sharing it with Area Manager

▪ Identification of key gaps on sales process, sales staff, and customer experience

▪ Review of action plan for key gaps

B) Improve Customer Experience (CX)

▪ Analysis on top Level One (L1) & Level Two (L2) drivers affecting CX

▪ Action plan to improve top L2 drivers ex: Salesperson behaviour - what are the top L2 drivers?

▪ Review action plan on weekly basis.

▪ Track drivers’ improvement on monthly basis

▪ Tracking of Non promoters for buyer and Non buyer in DT dealerships and ensuring weekly action plan

▪ Training on importance of recovery process to Dealer Sales Manager (DSM) steps involved in recovery process to the dealership by DSM

▪ Tracking of detractor recovery by Dealer Sales Manager and PDCA(Plan-Do-Check Action)

▪ Sensitizing dealers DSMs/DO's regarding importance of CLF (Closed Loop Feedback) meeting

▪ Find out the source for conducting CLF meeting in all the dealerships and do PDCA

▪ Reviewing daily dashboard & data dump

▪ Training of new DSM/CCE on process adherence & quality using digital tool (scale up).

C) Improve Productivity of Sales Executives

▪ Reviewing skill level of DSE's (Dealer Sales Executives) using skill matrix report and excel sheet provided by HO

▪ Identifying the DSEs having skill level 1 and skill level 2

▪ Prioritizing Skill Level 1 DSEs for skill level training

▪ Explaining the importance of skill training

▪ Coordinate with Regional Team to finalize training day/date

▪ Ensure all DSEs attend training program ▪ Obtain feedback from the DSEs on training content and delivery and communicate the same to HO for PDCA

▪ Test evaluations post training to be scheduled at the dealership

▪ Reviewing the Dealer Sales Manager (DSM) dashboard for competition and leakage drivers

▪ Sensitising the Dealer Owner & DSM on leakage drivers

▪ Ensuring action plan by DSM for leakage driver improvement

▪ Correct retail and enquiry mapping against correct DSE

▪ Employee master sheet updation monthly.

C) Improve Productivity of Sales Executives

▪ Reviewing skill level of DSE's (Dealer Sales Executives) using skill matrix report and excel sheet provided by HO

▪ Identifying the DSEs having skill level 1 and skill level 2

▪ Prioritizing Skill Level 1 DSEs for skill level training

▪ Explaining the importance of skill training ▪ Coordinate with Regional Team to finalize training day/date

▪ Ensure all DSEs attend training program

▪ Obtain feedback from the DSEs on training content and delivery and communicate the same to HO for PDCA

▪ Test evaluations post training to be scheduled at the dealership

▪ Reviewing the Dealer Sales Manager (DSM) dashboard for competition and leakage drivers

▪ Sensitising the Dealer Owner & DSM on leakage drivers

▪ Ensuring action plan by DSM for leakage driver improvement

▪ Correct retail and enquiry mapping against correct DSE

▪ Employee master sheet updation monthly.

We are looking for MBA pass out/MBA Fresher candidates (who have completed their Full time PG degree in 2019 to 2024).

- MBA pass out//MBA Fresher from any stream / specialization is eligible to apply for this position.- We are looking for immediate joiners or who can join us in 15 days.- Open for extensive traveling across the region- Open to work 6 days a week.- Regional language fluency is preferred.- Male applicants are preferred.

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