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Delivery Partner-SAP Programs

4 weeks ago

Mumbai, India Bristlecone Full time

SAP delivery partner will be responsible for the successful delivery of SAP projects and programs.


The responsibilities include:

  • Project Management Experience – Should have at least 20 years experience of SAP project management, Fixed Price milestone payment, T&M/Staffing. Should have experience of leading AMS engagements as well.
  • SAP Background – Preferred at least 5 years of SAP experience in non-PM role
  • Project Oversight during execution phase : Overseeing the project from start to finish, including design, build, test, and post-go-live support
  • Customer support : Lead customer support and participate and address program level discussion. Lead monthly steering committee meeting with customer.
  • Service quality : Ensuring service quality, availability, and operational capability
  • Program governance : Establishing effective program governance for each account
  • Business development : Developing new business with clients and contributing to the SAP Business Group. Ability to interact with CxO levels
  • Collaboration : Working closely with internal and external partners, including customers and project managers
  • Escalation management : Managing escalations and customer communications
  • Reporting : Ensuring weekly status reports goes from PM’s to clients and conducting internal governance meetings
  • Adherence to internal quality (Delivery Excellence) processes
  • Maintain healthy profitability of every account considering sold versus delivered margins
  • Mentor Project Managers