Technical Services Engineer

3 weeks ago

Bengaluru, India Altisource Full time

Job Description

Position

 Service Desk Engineer

Overview

As Service Desk Engineer you will act as the first point of contact for all IT related issue/request for Altisource employees. The primary objective of this role is to provide first contact resolution to critical issues/concerns received via phone call, email or ticket. This will be achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and/or escalating the fault to one of our 2nd line specialist teams to investigate and resolve.

The ideal candidate will possess good technical knowledge of installing and supporting varied types of end user software and IT systems. This is a demanding support position, requiring excellent customer service skills, technical troubleshooting aptitude and the ability to articulate solutions clearly and confidently to end users of varying skill levels.

Key Responsibilities

Respond promptly to incoming help requests from end users via phone, email and ticket in a courteous manner and take ownership of the issue/request through to completion. Correctly log, categorize and prioritize incidents and requests by documenting user identification information, including name, department, contact information, and nature of problem or request. Analyze, diagnose and troubleshoot the issue to enable maximum first contact resolution. Manage issues through their entire lifecycle from the first point of contact to resolution by ensuring all issues/ticket are resolved within SLA or escalating to other teams as appropriate. Document and update tickets with accurate and timely records of status, work performed, and resolution detail. Awareness of the organization structure (different entities within the group) and competence to escalate significant problems or VIP issues promptly to Management. Maintain and develop own knowledge and skills to assist with fault resolution and share knowledge and solutions with teammates and colleagues.

Qualifications

Qualification, Skills & Experience

Bachelor’s degree or Diploma in computer science or related field. 1- 3 years’ experience in IT Service Desk, preferably handling US clients over phone. Hands-on experience in troubleshooting end user issues related to PC, Windows, Outlook, O, Teams, Webex and other end user collaboration tools. Good knowledge of networking, desktop operating systems including Microsoft, Mac OS X and related configuration. Strong teamwork skills and the ability to collaborate across multiple parties in a quick and coordinated manner. User Access Management experience. Major incident Management process understanding. Excellent written and verbal skills.

  • Technical Service Engineer

    1 week ago

    Bengaluru, Karnataka, India Sun Spectrum Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSun Spectrum Private Limited, established in 2024, is a trusted distributor of high-performance solar panels and inverters, exclusively serving solar installation professionals. We collaborate with top-tier manufacturers to provide high-quality, reliable products that meet the demanding needs of the solar industry. Our mission is to...

  • Technical Services Engineer

    3 weeks ago

    Bengaluru, India MongoDB Full time

    MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Technical Services Engineer

    3 weeks ago

    Bengaluru, India MongoDB Full time

    MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Technical service engineer

    4 weeks ago

    Bengaluru, India IbTech Group Full time

    ib Tech Group operates across the Middle East and Indian subcontinent, offering a wide range of products in partnership with international brands for B2 B businesses. With a focus on client satisfaction, ib Tech Group provides customized solutions for retail and industrial businesses, including electronic article surveillance, end-of-line packaging, and...

  • Technical Services Engineer

    1 day ago

    Bengaluru, Karnataka, India MongoDB Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Technical Service Engineer

    4 weeks ago

    Bengaluru, India ibTech Group Full time

    ibTech Group operates across the Middle East and Indian subcontinent, offering a wide range of products in partnership with international brands for B2B businesses. With a focus on client satisfaction, ibTech Group provides customized solutions for retail and industrial businesses, including electronic article surveillance, end-of-line packaging, and...

  • Technical Service Engineer

    4 weeks ago

    Bengaluru, India ibTech Group Full time

    ibTech Group operates across the Middle East and Indian subcontinent, offering a wide range of products in partnership with international brands for B2B businesses. With a focus on client satisfaction, ibTech Group provides customized solutions for retail and industrial businesses, including electronic article surveillance, end-of-line packaging, and...

  • Intermediate Technical Writer

    2 weeks ago

    Bengaluru, India Innovatia Technical Services Inc. Full time

    Job Description Innovatia Content Solutions is an industry leading content solutions provider with expertise in the Information Technology, Telecommunications, and Energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this...

  • Technical Service Engineer

    5 days ago

    Bengaluru, Karnataka, India STEER World Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionSTEER is a pioneering company that creates advanced materials platform technology designed to transform and functionalize materials across various industries, including plastics, pharmaceuticals, food & nutraceuticals, biomaterials, and biorefining. STEER is committed to innovative solutions that enhance the performance and quality of...

  • Technical Services Engineer

    3 weeks ago

    Bengaluru, India Altisource Full time

    Job Description Position  Service Desk Engineer Overview As Service Desk Engineer you will act as the first point of contact for all IT related issue/request for Altisource employees. The primary objective of this role is to provide first contact resolution to critical issues/concerns received via phone call, email or ticket. This will be achieved by...