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SWIFT Gateway Support Engineer

4 weeks ago

Bengaluru, India SWITS DIGITAL Private Limited Full time

Job Title

SWIFT Gateway Support Engineer
Location

(Specify: e.g., Bangalore / Pune / Any Location)

Experience
4–8 Years (with strong background in
SWIFT gateway operations, troubleshooting, and integrations
)

Job Description
We are seeking a skilled
SWIFT Gateway Support Engineer
to provide technical support, incident management, and integration troubleshooting for SWIFT gateway software and related infrastructure. The role requires strong problem-solving skills, proactive monitoring, and collaboration with banking, treasury, and ERP teams to ensure smooth and secure SWIFT operations.

Key Responsibilities

  • Investigate and resolve technical issues involving SWIFT gateway software, integrations, and infrastructure.
  • Monitor and proactively address SWIFT gateway operations to ensure high availability and performance.
  • Perform initial root cause analysis (RCA) for recurring or high-impact incidents and implement mitigation plans.
  • Provide technical support for integrations with banking, treasury, or ERP systems, including interface troubleshooting and enhancements.
  • Maintain incident logs, update knowledge base articles, and deliver regular status reports to stakeholders.
  • Collaborate with internal teams to ensure compliance, system stability, and optimized performance.

Required Skills

  • Strong hands-on experience with SWIFT gateway software and integrations.
  • Proficiency in incident management, troubleshooting, and RCA.
  • Good knowledge of banking, treasury, or ERP system interfaces.
  • Ability to monitor, analyze, and optimize SWIFT gateway operations.
  • Strong documentation and communication skills to update logs and share reports with stakeholders.

Good to Have

  • Knowledge of payment systems, financial messaging standards (SWIFT MT/MX).
  • Experience in infrastructure monitoring and automation tools.
  • Exposure to security compliance and audit processes in financial systems.