Workday Admin_67641959 Full-Time

1 month ago

hyderabad, India HyreFox Consultants Full time

PRIMARY DUTIES AND RESPONSIBILITES
Provides Leading Workdays technology implementations and upgrades by effectively partnering with colleagues in HR, Finance, IT, vendors throughout the lifecycle of a release or project
• Supporting resolution of issues escalated; managing incidents, tracking ticket status and partnering with teams to resolve
• Collaborating with project resources in all aspects of system testing including development of test strategy documentation, creating test scripts, coordinate testing resources, compile test completion metrics, and test script execution
• Driving the execution of Workday configuration and Reporting
• Assisting with prioritization of enhancements and overall stabilization efforts
• Partnering with the business users to recommend supplemental solutions leveraging Workday. Enhancing Workday BP’s to support ongoing business process changes • Primary point of contact for customers to research, troubleshoot and resolve integration and production issues in a timely manner.
• Effectively prioritizes and escalates customer issues as required.
• Supports the change order process through providing estimates on effort, defining requirements, designing and developing the solution using the Workday Integration tools Core Connectors, EIBs, Workday Studio, etc.
• Supports end users with ad hoc or nonstandard batch uploads, creating complex reports and resolving issues with existing reports.
• Maintains integration related requirements and technical documentation.
• Monitor and triage integrations (Core Connectors, EIBs, Workday Studio, etc.) with up/down stream systems
SKILLS AND QUALIFICATIONS
• Bachelor’s degree in human resources, business, or relevant benefits work experience required.
• A minimum of two years of customer service or call center experience.
• Experience with Microsoft Office (Excel, Word) • ADP, Workday or other HRMS experience
• Strong oral and written communication skills • Able to prioritize, organize, and pay close attention to detail
• Ability to effectively manage and prioritize multiple tasks.
• Proficient in operating general office equipment: multi-line phone, fax machine, scanner, and copier

Other Details

Keywords : .

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