Operation Team Lead

3 weeks ago


vadodara, India Kiash Full time

1. Graduate or master’s with any stream is must. 2. Being proactive in taking up new challenges & increase scope of self-exposure 3. Strong oral & written English communications skills with problem solving ability 4. Good networking skills across the organization to get things done 5. Training skills to conduct process, refresher & basic soft skills training 6. Ability to create a challenging, fast paced team-oriented environment 7. 5-7 years of work experience in managing team at BPO/KPO 8. Ability to de-stress the work environment under pressure 9. Very strong computer skills in Window, Word, Excel, Power Point and Internet/Intranet 10. Ability to learn quickly & teach members on process nuances 11. Knowledge of financial services and class action and mass tort is good to have 12. Ability to interact with confidence with US internal & external customers 13. Candidate with experience into legal process domain will be of advantage 14. Ability to review reports & take actions based on data 15. Ability to manage change 16. Job requires you to work in night shifts (USA Shift timing with additional allowances



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