National Sales Head
2 weeks ago
Position Details
Position Title: Principal - Customer Engagement
Role : National head for B2C direct sales (retail) for MF,PMS,AIF
Grade: Leadership Cadre
Department: Customer Engagement
Sub-Department: Customer Engagement
Immediate Supervisor’s Position : Head - Marketing, Digital and Customer Experience
- Sales and distribution as core responsibilities with a sharp focus on customer experience.
B2C direct retail sales for MF,PMS,AIF
• Employees spanning across geographies and Virtual Relationship management centres
• Cross selling and upselling to existing customers through existing channels and acquiring new customers which are not in the purview / managed by the existing distribution channels.
• Synergising with various teams to scale up initiatives.
• Provide technical support through strong product understating to ensure seamless product discovery across customer segments.
• Strong orientation towards the evolving digital ecosystem and high engagement on innovative digital and CRM tools.
• Analytical bent of mind to create opportunity buckets with existing and new customers for successful campaign management.
• Create recommendation baskets and execute effective communication strategies towards business generation.
• High focus on driving alternate investments
• Value proposition development through effective market feedback and thinking ahead of the curve to have strong market advantage / complete product suites.
• Strong understanding on opportunity creation and a high execution bias with an entrepreneurial attitude to make the direct business as the market leader.
• Very high on energy and strategic mind-set towards the business.
• Ability to manage large structures and align with various sponsors and Zonal leaders.
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