Solutions Engineer
4 weeks ago
About Awign Expert:
Awign Expert is an Enterprise focused platform that helps businesses Hire, Assess and Manage high skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large scale EnterprisesWe are a newly launched business division of Awign, which is one of the pioneers and currently the largest player in the Gig Economy in India. Here at Awign we are changing how the world works with a vision to uplift millions of Careers.
About the Role:
Duration: 12 months with possible extension
Location: Bangalore (Onsite)
Notice Period: (Immediate Joiner - Required)
Benefit:
(A) Free Dinner
(B) Subsidised Cab facility for coming to office
(C) Free Cab facility for going home from office
Responsibilities.
Role
Solutions Engineer is a strategic role where you will be a trusted consultant to our customers and drive the onboarding, implementation, and adoption of diverse use cases of Client implementation. It entails client engagement, coding, and interaction with different teams to help customers achieve their desired outcomes.
Solutioning
Onboarding Customers and their applications on to the Client Platform.● Configure all features of the Client application, groups and security settings in Client and other EAS systems.
● Leverage your knowledge and expertise across various Applications and Systems to define Blueprint for Client Implementation in newer areas/applications.
● Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the Whatfix platform.
● Customize Client product based on Customer requirements and Business Objectives.
● Integrate Client Platform and Analytics systems with Customer’s Enterprise Application Systems
○ Drive existing and new product feature adoption across Customers.
○ Serve as the single point of contact for technical issues, coordinate with Customer Success, PM, Engineering, and Product teams, and enable internal teams to meet their SLAs.
○ Ensure the solution is delivered in time with top priority to the quality of delivery Digital Adoption Consulting
○ Understand application landscape and processes. Consult, ideate, and propose optimal digital adoption solutions and use cases to our customers using the Client Product Ecosystem
○ Create Content using the Client Content Editor to suit the customer’s use cases.
○ Help develop standards and guidelines to ensure consistency in deliverables across projects
● Technical chops: Javascript, CSS, HTML, REST API, a knack for understanding systems, architecture, and security aspects.
What are we looking for?
○ A bachelor's/Professional degree.
○ A background in Solutions/Customer Success/Professional Services is preferred
○ 3-10 years of relevant experience. The designation will be realigned according to the experience.
○ Good presentation, verbal and written communication skills.
○ Comfortable working in a fast-paced, dynamic, and evolving environment with the ability to develop
product expertise, prioritize and work on multiple customer projects concurrently
○ Good hands-on knowledge of JavaScript, CSS, and HTML
○ Ability to understand Enterprise Applications like Salesforce, MS Dynamics, SAP, Oracle would be
an added advantage.
○ Ability to travel to Client locations as required
Please Note:
We don't believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application.
We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
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