Assistant Manager

6 hours ago

Kolkata, India Policybazaar.com Full time

Job Description:-- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction- Insurance Sales- Establish & Manage Relationships / Engagement with the Clients.- Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities- To monitor and document the work schedule of staff and absences.- Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth- Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates- Ensure that all audit-related issues are brought to a close- Identify and drive continuous improvements and initiatives in process- Coach & mentor Team lead so that they are able to manage their teams better- To ensure that all internal customer queries are followed up on a timely basis- Collaborate with internal teams.- To be the Key contact for all problems and queries with specific business assigned.- Take on special projects as per business need- Action-Oriented, Integrity and Trust, Perseverance- Command Skills, Problem Solving, Drive for results, Standing along and Directing Others- Managing & measuring work- Ability to handle sales pressure- Excellent verbal and written communications skills- Strong external and management reporting skillsISMS Responsibilities:- Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;- Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;- Ensure the safeguarding of information in their possession;- Accepts responsibilities for the operation and protection of information assets; and- Perform the work as delegated by the by the Function HeadDesired Skills and Experience-- Must have experience into managing a telesales team of 50-60 people- Must have on papers experience as a Assistant Manager with direct reporting of Teamleaders.- Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets- Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring- Insurance Sales- Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching- Ability to communicate and resolve issues that affect Performance Criteria- Ability to lead employees on their team to performance of the Performance Criteria- Demonstrated language fluency in English, Hindi & BengaliWhat do we offer?- Endless growth opportunities- GMC- Group medical coverage- Gratuity is paid as per applicable law which is over and above total offered CTC

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