Director - Fraud Operations & AML

1 week ago

NCR, India Mobikwik Full time

Job Title: Head of Fraud Operations & AML
Location: Gurgaon WFO
Department: Fraud Ops & Risk
Reports To: Chief Operating Officer - Payments

Position Summary:

We are seeking a seasoned and strategic leader to head our Fraud Operations and Anti-Money Laundering (AML) functions. The successful candidate will be responsible for designing, executing, and overseeing robust fraud prevention and AML compliance frameworks. This role ensures effective protection against financial crime threats while maintaining compliance with relevant laws and regulations.

Key Responsibilities:

Fraud Operations:

  • Lead the development and execution of fraud detection, prevention, and investigation strategies.
  • Build and manage a high-performing fraud operations team.
  • Implement systems and controls to monitor transactional activity and detect anomalies.
  • Analyze fraud trends, investigate root causes, and drive process improvements.
  • Collaborate cross-functionally to embed fraud controls into products, operations, and customer experience.
  • Ensure timely resolution of fraud alerts and incidents, including customer recovery processes where applicable.
  • Liaise with law enforcement agencies, including police and the Ministry of Home Affairs (MHA), as well as partner banks, to support fraud investigations and legal proceedings.
  • Regularly report on fraud KPIs, emerging risks, and incident summaries to senior leadership

Anti-Money Laundering (AML):

  • Oversee the AML compliance program in accordance with local regulations.
  • Manage transaction monitoring systems, sanctions screening, and escalation of suspicious activity.
  • Lead the filing of Suspicious Transaction Reports (STRs) or equivalent with regulators as required.
  • Update and enforce AML policies and procedures across business units.
  • Conduct AML risk assessments and coordinate internal audits or regulatory reviews.
  • Deliver AML training and awareness programs to staff across the organization.

Qualifications:

  • Bachelors degree in Finance, Law, Business, or related field (Masters preferred).
  • 10+ years of experience in fraud prevention and AML compliance, preferably in financial services, fintech, or e-commerce.
  • Deep understanding of AML regulations and financial crime frameworks.
  • Experience implementing and managing fraud/AML systems and tools.
  • Proven leadership skills and ability to manage cross-functional teams.
  • Preferred certifications: CAMS, CFE, CFCS, or equivalent.

Key Competencies:

  • Strategic and data-driven mindset
  • Strong analytical and investigative skills
  • Excellent communication and stakeholder engagement abilities
  • High integrity and sound judgment
  • Ability to thrive in fast-paced, evolving environments

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