Fraud Investigation Specialist
1 week ago
Role & responsibilities
Conducts reviews and inquiries on identified and suspicious accounts within the specified systems.
Analyzes and reviews potentially fraudulent activity, to ensure minimal loss to the organization.
Interacts with members, as needed, who are reporting fraudulent activity.
Reviews suspicious documentation submitted for new accounts.
Enters and maintains accurate case detail notes for all alerts received and reports type of fraud on each occurrence.
Conducts thorough investigations on identified and suspicious accounts within the specified systems. Ability to create a case file with documentation to support the final decision.
Monitoring of fraud claims to ensure validity of claim, which may include contacting merchants, financial institutions and/or clarifying customer statements as necessary.
Reviews alerts/reports to detect Suspicious Activity, fully understand criteria when a Suspicious Activity Report (SAR) is required along with completing BSA form, writing narrative and gathering supporting documentation.
Preferred candidate profile
We are seeking a talented and self-motivated Fraud Investigator to join our Fraud Operations team. Candidate will be responsible for all aspects of Fraud investigations as it relates to Application Fraud, Transactional Reviews, Debit/Credit Card Fraud, Check Deposits, ACH/Check returns, as well as the review of any/all related suspicious activity across all products (checking/savings, credit cards, loans and Investment accounts); advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.
- Should have 1+ years experience in a fraud and risk related role which includes Fraud prevention on bank accounts, cheque and dispute management.
- Reviewing and verifying fraud related requests.
- Analyzing customer accounts, products and debit/credit card risk and requesting or inquiring for additional information as necessary through outbound calls.
- Ensuring compliance with regulatory standards.
- Ensuring compliance with company/client policies and guidelines.
- Documenting and effectively communicating reasons for the approval/rejection of transactions.
P.S. Candidates who have experience in Chargeback and AML/KYC do not apply.
For further details, please contact Jemi at or share your Resume
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