Risk and Fraud Investigation || Outbound Int. Voice Process

3 weeks ago

Gurugram, India Ghrs Training Full time

Job Description Responsibilities: - Outbound Communication & Investigation: - Initiate and conduct outbound calls to a diverse international customer base, banks, and other third parties to verify suspicious transactions, confirm identities, and gather necessary information related to potential fraud. - Articulate complex fraud scenarios, security concerns, and company policies clearly and professionally to customers from various cultural backgrounds. - Employ effective questioning and interview techniques to extract critical information, corroborate facts, and assess the legitimacy of transactions or accounts. - Handle sensitive and confidential customer and financial data with utmost discretion and adherence to data privacy regulations (e.g., GDPR, local laws). - Fraud Detection & Analysis: - Analyze transactional data, account activities, and customer profiles to identify patterns, anomalies, and red flags indicative of fraudulent behavior (e.g., identity theft, account takeover, payment fraud, phishing). - Utilize internal fraud detection tools, CRM systems, and other resources to research, investigate, and build comprehensive fraud cases. - Stay updated on emerging fraud trends, schemes, and typologies relevant to international markets. - Risk Mitigation & Resolution: - Based on investigation findings, recommend and implement appropriate actions to mitigate financial loss and prevent further fraudulent activity (e.g., blocking accounts, reversing transactions, flagging for further review). - Collaborate closely with internal teams such as Payments, Compliance, Legal, and Customer Support to resolve complex fraud cases and ensure seamless customer experience while maintaining security integrity. - Ensure timely resolution of all assigned investigation cases, adhering to Service Level Agreements (SLAs). - Documentation & Reporting: - Accurately and thoroughly document all investigation steps, customer interactions, findings, and resolutions in the case management system. - Prepare detailed reports on individual fraud cases and contribute to summary reports on fraud trends and prevention effectiveness. - Maintain meticulous records to ensure auditability and compliance with regulatory requirements. - Compliance & Process Improvement: - Adhere strictly to all company policies, regulatory guidelines (e.g., KYC, AML), and security protocols. - Contribute to the continuous improvement of fraud detection processes, tools, and strategies by providing feedback and insights from investigations. - Participate in training sessions and knowledge-sharing initiatives to enhance personal and team expertise in fraud investigation and risk management. Qualifications: - Education: Bachelor's degree in Finance, Business Administration, Criminal Justice, Criminology, Law, or a related field. - Experience: - 1-3 years of experience in a fraud investigation, risk management, financial crime, or a similar role, preferably within a call center, BPO, or financial services environment. - Prior experience in an international outbound voice process is highly preferred. - Experience with payment fraud, identity theft, or account takeover fraud is a significant advantage. -

  • Hiring for Fraud Investigation/detection

    2 weeks ago

    Gurugram, Haryana, India BSL Consulting Full time

    Hiring For Fraud Investigation/Detection (Gurugram) - From 2 to 7 year(s) of experience ₹ 3.75-6 Lacs P.A. - Gurgaon/Gurugram, Delhi / NCR**_Hiring for Fraud Investigation Profile:_** **Location :Gurugram** **To**:WhatsApp your resume at** "Tamanna 9311961069" **with message **_"Fraud profile_**"** **Roles and Responsibilities** - Graduate with 2 yrs of...

  • (Urgent Search) Risk and Fraud Investigation

    3 weeks ago

    Gurugram, India Ghrs Training Full time

    Job Description Ghrs Training is seeking a diligent Risk and Fraud Investigator to join our team. This role is crucial for maintaining the integrity and security of our international operations by identifying and mitigating potential risks and fraudulent activities. Key Responsibilities: - Conduct thorough investigations into suspicious activities and...

  • Hiring for Fraud Investigation/detection

    2 weeks ago

    Gurugram, Haryana, India BSL Consulting Full time

    Hiring For Fraud Investigation/Detection (Gurugram) - From 1 to 5 year(s) of experience ₹ 3-5 Lacs P.A. - Gurgaon/Gurugram, Delhi / NCR**Roles and Responsibilities** - Graduate with 6 months of experience. (6 months exp or more) **Location :Gurugram** **To**: WhatsApp your resume at Tamanna 9311961069 with message **_"Fraud profile_**"** **Perks and...

  • Fraud Investigation Specialist

    7 days ago

    Delhi, Faridabad, Gurugram, NCR, India Expert Staffing Solutions New Delhi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesConducts reviews and inquiries on identified and suspicious accounts within the specified systems.Analyzes and reviews potentially fraudulent activity, to ensure minimal loss to the organization.Interacts with members, as needed, who are reporting fraudulent activity.Reviews suspicious documentation submitted for new accounts.Enters...

  • Lead Assistant Manager-Back-End/Voice/Customer Service

    4 weeks ago

    Gurugram, Gurugram, India EXL Full time

    Job Description - Should have 4+ years experience of operation management in fraud and risk investigation and customer service process - Experience in Managing team of 10+ employees in blended process of voice and back office operations - Build strong team relationship within and across teams - Ensuring compliance with regulatory standards. - Ensuring...

  • ▷ (15h Left) Process Developer - Voice

    2 weeks ago

    Gurugram, Gurugram, India Genpact Full time

    Job Description Inviting applications for the role of Process Developer - Voice! We are looking for candidates for Voice process with excellent comprehension skills for Australia & New Zealand customers. A confident, diligent professional who focuses on preventing fraud and providing assurance to our customers. Preferred candidates with prior experience in...

  • Process Developer

    19 hours ago

    Gurugram, Gurugram, India Genpact Full time

    Job Description Inviting applications for the role of Process Developer - Voice Quality Trainer! We are looking for candidates for Voice process with excellent comprehension skills for Australia & New Zealand customers. A confident, diligent professional who focuses on preventing fraud and providing assurance to our customers. Preferred candidates with prior...

  • AML/KYC FRAUD Investigation

    2 weeks ago

    Bengaluru, Gurugram, Delhi, India Kvc Consultants Ltd Full time

    Job Description We are seeking a diligent and analytical AML/KYC/Fraud Investigator to join KVC Consultants Ltd. In this crucial role, you will be responsible for conducting thorough investigations, analyzing suspicious activities, and ensuring compliance with Anti-Money Laundering (AML), Know Your Customer (KYC), and fraud prevention regulations. Roles and...

  • Fraud investigation

    2 weeks ago

    Delhi, Gurugram, NCR, India Sancrest Consulting Delhi Full time ₹ 8,00,000 per year

    Bulk Hiring- Gurgaon locationFraud detection/InvestigationExcellent comprehension & CommunicationMin 12+ months exp in same domainSal- Upto 8 lPAJoining bonus For more details CALL/WHATSAPP- AMRITA

  • One MobiKwik Systems

    3 weeks ago

    Gurugram, India ONE MOBIKWIK SYSTEMS LIMITED Full time

    About the Role: The Director - Fraud Risk & Analytics will lead the organization's fraud risk management and analytics function, combining strategic oversight with deep analytical capabilities. This role will be responsible for building and executing fraud prevention frameworks, leveraging AI/ML-based models, and providing actionable insights to...