hiring For International Chat Process

4 weeks ago

Pune, India Wipro Full time

Job description

Role Overview:

We are seeking proactive and detail-oriented Collections Agents to manage enterprise telecom customer accounts via chat & voice-based interactions. The ideal candidate will be responsible for maintaining healthy receivables, ensuring timely payments, and reducing DSO by following up with clients across various revenue buckets. You will work closely with the finance and billing teams to address disputes, clarify invoices, and ensure accurate customer communication in line with agreed billing cycles and terms. This will be a target-oriented process, wherein all FTEs & TLs will be allocated a certain USD target to recover.

Roles & Responsibilities


• Telecom domain knowledge Understanding of provisioning, activation, site verification, SIM/PROV workflows, and basic network setup.
• Order management systems proficiency Familiarity with tools like Landscape (LS), SDNET, provisioning portals.
• Project tracking & reporting – Ability to use MS Excel, project trackers, and update weekly customer status reports.
• Presentation skills – Expertise in PowerPoint (Kick-off deck creation).
• Calendar & scheduling tools – Handling multiple shared calendars (SDNET, Activations Calendar).
• Documentation accuracy – Maintaining clean, well-organized project records.
• Basic troubleshooting coordination – Knowing when to escalate to technical teams.o Balances competing priorities, maintains consistent attention to detail, and adapts quickly in a dynamic environment.

Soft Skills
• Attention to detail – Accuracy in dates, order phases, and reporting.
• Time management – Managing multiple orders, follow-ups, and deadlines.
• Communication skills – Clear written and verbal updates for internal and external stakeholders.
• Stakeholder management – Coordinating between customers, technicians, and internal teams.
• Follow-up discipline – Proactive tracking of pending actions (TO DOs).
• Multitasking – Handling simultaneous projects/sites.

Kindly drop your resume on this number

  • International Chat Process

    3 days ago

    Pune, Maharashtra, India Digitide Solutions Full time

    **Job Title**: Customer Support Executive - International Chat Process **Work Location**: Pune **Experience**: Minimum 6 months in International Chat / Live Chat Process **Employment Type**: Full-Time We are hiring for our **International Chat Process** team. If you have a passion for delivering exceptional customer service and possess a flair for...

  • Hiring For International Voice and chat Process

    14 hours ago

    Pune, Maharashtra, India Tech Mahindra Full time ₹ 24,00,000 - ₹ 36,00,000 per year

    TECH MAHINDRA IS HIRING FOR AUSTIALIAN VOICE AND CHAT PROCESS -EXPERIENCEDOPENINGS FOR VOICE AND CHAT PROCESS TECH MAHINDRA LIMITED offers you an opportunity to join one of India's largest international telecom BPOs.Key Responsibilities:Voice Process and Chat processProvide excellent customer service to clients across different time zonesResolve customer...

  • Chat process executive

    2 weeks ago

    Pune, India WNS Full time

    Exclusive Walk-In Opportunity at WNS Pune Chat Process Hiring! WNS Pune is hiring Chat Process Executives! A fantastic opportunity for freshers and experienced candidates to join a global leader in customer experience management. Job Description Chat Process Executive Role: Chat Process Customer Support Location: WNS, Weikfield, Viman Nagar, Pune ...

  • Chat Process Executive

    3 weeks ago

    Pune, India WNS Full time

    Exclusive Walk-In Opportunity at WNS Pune Chat Process Hiring!WNS Pune is hiring Chat Process Executives ! A fantastic opportunity for freshers and experienced candidates to join a global leader in customer experience management.Job Description Chat Process ExecutiveRole: Chat Process Customer SupportLocation: WNS, Weikfield, Viman Nagar,...

  • International Chat Process

    1 week ago

    Pune, India Growinity solutions Full time

    **Mega Walk in Drive for International Chat Process.** **Job Role: International Chat Process.** **Benefits**: Salary 2.33LPA + Cab Facility + Shift Allowance **Requirements**: Except BE/ B.tech, all graduates are eligible. BE/ B.tech graduates, SSC+ Diploma, HSC Fresher - Not eligible. - Joining Immediately - Work from office only. **Walk in drive till "3th...

  • International Chat Process Executive

    4 weeks ago

    Pune, India Idealcrew Technology Full time

    An International Chat Process Executive provides real-time, written customer support to global clients via chat & email, resolves inquiries, troubleshoots issues & maintains client satisfaction.Previous customer support experience is often preferred Required Candidate profile Excellent written English communication skills are essential for interacting with...

  • International Chat Process Executive

    2 weeks ago

    Pune, Maharashtra, India Idealcrew Technology Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    An International Chat Process Executive provides real-time, written customer support to global clients via chat & email, resolves inquiries, troubleshoots issues & maintains client satisfaction.Previous customer support experience is often preferred Required Candidate profileExcellent written English communication skills are essential for interacting with...

  • Chat Process Executive

    3 weeks ago

    Pune, India WNS Full time

    Exclusive Walk-In Opportunity at WNS Pune Chat Process Hiring!WNS Pune is hiring Chat Process Executives! A fantastic opportunity for freshers and experienced candidates to join a global leader in customer experience management.Job Description Chat Process ExecutiveRole: Chat Process Customer SupportLocation: WNS, Weikfield, Viman Nagar, PuneDepartment:...

  • International Chat Process Executive

    5 days ago

    Hinjewadi, Pune, Maharashtra, India thinkbiz consulting Full time

    Hiring for international bpo chat process Pune hinjewadi location Customer service Night shift Rotational Min 6 months experience in international bpo mandatory on papers Cabs both sides Meal Virtual interview Immediate joiners only **Job Types**: Full-time, Permanent Pay: ₹31,000.00 - ₹33,000.00 per month **Benefits**: - Health insurance -...

  • Hiring For International Voice, Chat

    4 weeks ago

    Pune, India Ghrs Training Full time

    Hiring for International Voice, Service Desk, HP & Microsoft Support roles in Pune.Freshers & experienced are welcomed.Salary 3LPA –6.5 LPA + incentives.Shifts - Fix / Rotational2 way Pick & DropFor More Info Call OR WhatsApp Ayush @ Required Candidate profile Hiring for International Voice, Chat & Service DeskAny Undergrad OR Graduate Fresher &...