Customer Grievance Officer

Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelinesResponsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geographyWill attend all complaints coming...

About the Department:Service recovery is a customer grievance handling unit. The touch points are IRDA complaints, PMO office, Bima Bharosa (IGMS), Branches, call centre/email/chat, customer walk ins and Sr. Management escalations.The team is responsible for doing root cause analysis of the grievances and process recovery for the key cases. Collaborating...

Fast track growth & PnL ownership Handling multiple clients About Our Client Our client is a renowned name in the fintech space. Job Description Grievance Redressal: Act as the point of contact for resolving customer grievances.Liaise with internal departments to ensure timely resolution of issues. Coordination with Regulatory...

Officer, Customer Service Officer, Distribution -(WD54929) Job Purpose  • Execute all aspects related to branch operations in a timely and effective manner • Ensure effective customer service  • Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers Key...

Officer, Customer Service Officer, Distribution -(WD54929) Job Purpose  • Execute all aspects related to branch operations in a timely and effective manner• Ensure effective customer service • Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers Key Accountabilities ...

Officer, Customer Service Officer, Distribution -(WD54929) Job Purpose  • Execute all aspects related to branch operations in a timely and effective manner • Ensure effective customer service  • Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers Key...

Assistant Officer, Customer Service Officer, Distribution-(WD54713) Job Purpose The position ensures to:  • Execute all aspects related to branch operations in a timely and effective manner • Ensure effective customer service  • Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the...

Assistant Officer, Customer Service Officer, Distribution-(WD54713) Job Purpose The position ensures to:  • Execute all aspects related to branch operations in a timely and effective manner • Ensure effective customer service  • Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the...

Job Description: Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers...

Sr. Officer, Customer Service Officer, Distribution, National Distribution-(WD53385) Job Purpose The position ensures to: Execute all aspects related to branch operations in a timely and effective manner Ensure effective customer service Achieve own targets and support the achievement of the branch target through effective upselling and...

Sr. Officer, Customer Service Officer, Distribution, National Distribution-(WD53385) Job Purpose The position ensures to: Execute all aspects related to branch operations in a timely and effective manner Ensure effective customer service Achieve own targets and support the achievement of the branch target through effective upselling and...

Sr. Officer, Customer Service Officer, Distribution, National Distribution-(WD53385) Job Purpose The position ensures to: Execute all aspects related to branch operations in a timely and effective manner Ensure effective customer service Achieve own targets and support the achievement of the branch target through effective upselling and...

About the internship:Selected intern's day-to-day responsibilities include: 1. Handle inbound calls and chats2. Help the customers solve their grievances3. Update and follow all tickets > Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 24th Apr'24 and 29th May'24 3. are...

About the internship:Selected intern's day-to-day responsibilities include: 1. Handle inbound calls and chats2. Help the customers solve their grievances3. Update and follow all tickets > Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 24th Apr'24 and 29th May'24 3. are...

Experiencein handling domain dispute complaints. Checking the complaint for compliances, processing the complaints byappointment of arbitrators. Assistthe arbitrators and parties for smooth and speedy dispute resolution during thearbitration process. Executes theawards; Keeps track of the cases Co-ordinationwith Legal Consultants, reviews the pleadings and...

Job Description:Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers...

A Training Officer is responsible identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives. **What will I be doing?** As a Training Officer, you are responsible for identifying and providing training to internal customers to...

Experiencein handling domain dispute complaints. Checking the complaint for compliances, processing the complaints byappointment of arbitrators. Assistthe arbitrators and parties for smooth and speedy dispute resolution during thearbitration process. Executes theawards; Keeps track of the cases Co-ordinationwith Legal Consultants, reviews the pleadings and...

Provide information about products and services, take/cancel orders, and record details of complaints - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken - Follow up to ensure that appropriate actions are taken on customer requests - Refer unresolved customer grievances or special...

Key Responsibilities:1. Office Administration: Manage office supplies, equipment, and facilities to ensure smooth daily operations. Handle incoming calls, emails, and correspondence. Coordinate meetings, appointments, and travel arrangements for team members. Assist in maintaining a clean and presentable office space. Oversee communications with clients,...