Manager - Patient Assistance Program

Description Manage partnerships with external vendors and conduct periodic (weekly/ monthly/ quarterly) reviews of the vendors to monitor their performance as per the agreed upon KPIs  Proactively analyze gaps/challenges and devise solutions to improve operational efficiency of the PAP process Serve as a bridge between the commercial team and the PAP vendor to ensure seamless flow of information permitted as per BMS Policies Coordinate with stakeholders from other internal functions (Compliance, Legal, Commercial, Medical, Supply Chain, IT, Pricing) for efficient operation of PAP and timely resolution of any issues Conduct field visits to understand feedback from key customers, analyze feedback received and drive changes wherever feasible Analyze reports and curate actionable insights that can be disseminated to relevant internal stakeholders Participate and coordinate relevant multi-stakeholder forums regarding PAP and share insights/updates during the meetings Budgetary planning and oversight to ensure strong fiscal governance  Manage vendor agreements/contracts and review invoices prior to processing Support forecasting of PAP related requirements Create and update relevant SOPs that govern the entire PAP/PSP process Ensure all vendor personnel are trained in the SOP and all relevant BMS Policies and Processes Monitor exceptions to BMS SOPs, policies and processes; and seek relevant internal approvals wherever required Proactively identify any risks and highlight to relevant internal stakeholders Implement/oversee implementation of corrective and preventive actions to address risks identified during audits or routing monitoring Maintain knowledge of latest innovative practices across pharmaceutical companies in India and implement relevant best practices Keep track of latest offerings by health-tech start-ups and explore partnerships to improve PAP services Continuous process improvement using six-sigma principles to improve operational efficiency and patient satisfaction Skills and Qualifications Strategic and Critical thinking Data analysis and management Project Management Problem Solving/Solution-oriented Resilience Presentation and Interpersonal Communication Cross-functional collaboration Microsoft Office Bachelors degree with 5+ years of work experience 2+ years of managing PAP/PSPs at a multinational Pharma Company in India 5+ years of managing stakeholders from different functions/departments Knowledge of Pharma Supply Chain process Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.