Email and chat support executive
3 days ago
Job Overview
Email And Chat Support Executive position available at Thanisha Jobs for candidates with min. 2 years of experience in international non- voice process or ar calling in Chennai. This is a full-time role.
Qualifications and Skills
- Customer service
- Communication skills
- Problem-solving
- Attention to detail
- Time management
- Technical proficiency
- Empathy
- Multi-tasking
Roles and Responsibilities
- Respond to customer inquiries via email and chat in a timely and professional manner.
- Resolve customer issues and complaints with patience and empathy.
- Provide accurate information about products or services to customers.
- Identify and escalate priority issues as needed.
- Document all interactions with customers accurately.
- Maintain a high level of customer satisfaction through excellent service.
- Collaborate with team members to improve overall customer experience.
Benifits:
Night shift
Cab provided Within 15kms
Salary:
Upto - 30 k
Timings:
6pm-8am
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