Customer Success Associate

4 days ago

Jaipur, India Tagbox Full time

Job Description:

We are looking for a proactive and customer-focused Customer Success Associate to join our team. In this role, you will be instrumental in ensuring our clients achieve their goals, driving satisfaction, retention, and business growth. Acting as a trusted partner and primary liaison, you will champion the customer experience, foster long-term relationships, and help clients maximize the value of our solutions.

Key Responsibilities:

  • Build and nurture strong customer relationships to drive satisfaction and long-term retention.

  • Serve as the primary point of contact post-sale, ensuring smooth onboarding and successful implementation.

  • Engage proactively with customers to understand their needs, challenges, and objectives.

  • Promote product adoption while identifying opportunities for upselling and cross-selling.

  • Represent the customer's voice, sharing insights and feedback with internal teams to enhance products and services.

  • Analyze customer data to monitor health scores and implement strategies to mitigate churn risks.

  • Collaborate closely with Sales, Product, and Support teams to deliver an exceptional customer experience.

Skills & Qualifications:

  • Strong persuasion, negotiation, and consensus-building skills.

  • Analytical and process-oriented mindset with the ability to derive insights from data.

  • Demonstrated passion for customer empathy, revenue growth, and delivering results.

  • Excellent communication and presentation skills to convey complex ideas effectively.

  • Enthusiastic, creative, and inspiring leadership qualities.

  • Comfortable working in rotational shifts. (General/UK/US)

  • Bachelor's degree or Master's degree (preferably in management, Business, or a related field).

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