Application Support Engineer
2 months ago
Job Description :
We are seeking a skilled and motivated Application Support Engineer to join our team and play a crucial role in supporting our critical business applications.
Skills :
- Proficiency in at least one programming language (e.g., Java, Python, C/C++, Ruby, JavaScript)
- Strong understanding of SQL for database querying and manipulation
- Solid foundation in Object-Oriented Programming (OOP) principles
- Familiarity with Unix/Linux operating systems and basic shell scripting
Responsibilities :
- Provide first-line support for internal users experiencing issues with our applications.
- Diagnose and troubleshoot application problems to identify root causes and implement effective solutions.
- Work collaboratively with developers to resolve complex issues or escalate tickets as needed.
- Document and analyze application incidents to identify trends and potential areas for improvement.
- Participate in the development, testing, and implementation of new application features.
- Assist with user training and documentation to ensure proper application usage.
- Maintain up-to-date knowledge of supported applications, technologies, and industry best practices.
- Contribute to a positive and collaborative work environment.
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