Customer Care Executive

4 weeks ago

Mohali, Punjab, India Gemlay Jewels Full time

Role Summary

We are looking for a motivated and customer-oriented Customer Care Executive to join our jewellery brand's sales team. You will be the primary point of contact for customers — building relationships, understanding their needs, and promoting our exquisite jewellery collections over phone calls. Success in this role means meeting sales targets, providing exceptional customer experiences, and contributing to the brand's growth through strong rapport-building and product expertise. This position plays a key role in connecting our customers to our craftsmanship and ensuring they remain loyal to our brand. We also offer attractive incentives for every sale closed, making this a rewarding opportunity for high performers.

Responsibilities

  • Make outbound calls to potential and existing customers to promote jewellery products and generate sales.
  • Understand customer needs and recommend suitable jewellery items based on their preferences and budget.
  • Provide detailed product information, including materials, designs, pricing, and ongoing promotions.
  • Handle inbound customer enquiries professionally, ensuring excellent service and accurate information.
  • Maintain and update customer records accurately in the CRM system after each interaction.
  • Follow up with leads and customers to nurture relationships and close sales.
  • Resolve customer issues or concerns related to orders, deliveries, or products promptly.
  • Collaborate with sales and marketing teams to align on promotions, offers, and sales strategies.
  • Track and report daily call volumes, conversion rates, and sales performance to management.
  • Maintain a polite, empathetic, and persuasive communication style to build trust and drive sales.
  • Stay updated on new product launches, jewellery trends, and competitor offerings.

Qualifications

  • Graduate or diploma holder (preferred in Sales, Marketing, Business, or related fields).
  • Proven experience in customer service, telesales, or a retail sales role (jewellery industry experience is an advantage).
  • Excellent verbal and written communication skills.
  • Strong persuasion and negotiation skills with a customer-first mindset.
  • Ability to work towards and meet sales targets.
  • Good knowledge of CRM systems and basic computer skills.
  • Passion for jewellery products and a keen eye for detail.

What Success Looks Like in This Role

  • Consistently achieving or exceeding monthly sales targets.
  • Building lasting relationships with customers, leading to repeat sales.
  • Demonstrating expert knowledge of our jewellery collections.
  • Maintaining high customer satisfaction scores through professional service.
  • Maximizing incentive earnings by closing multiple sales.

  • Customer Care Executive

    16 hours ago

    Mohali, Punjab, India Leom International Full time ₹ 1,50,000 - ₹ 1,80,000 per year

    We're hiring for Customer care executive profile for chat and calling process & Have good communication in English & Hindi as well. We can provide up to 15K .Shift timings are Night/ Rotational

  • Customer Care Executive

    2 days ago

    Mohali, Punjab, India Kodegurus Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Title: Customer Care ExecutiveDepartment: Customer Care Executive (US Process)Location: Mohali OnlyEmployment Type: Full-TimeExperience: 0–3 years (Freshers can apply)Job SummaryWe are looking for a Customer Care Executive who will act as the first point of contact for our customers. The role involves handling customer queries, resolving issues,...

  • Customer Care Executive-Freshers

    6 days ago

    Mohali, Punjab, India Digital Dots Full time ₹ 2,88,000 - ₹ 3,84,000 per year

    We are hiring Customer Care Executives (International & Domestic Processes) in Mohali.Education:-12th to Any GraduateAge:-18 to 35 YearsNight and Day shift5 or 6 days workingCab FacilityJob ResponsibilitiesTo Handle International Clients (Voice & Chat)To resolve customer inquiries.To Maintain the database in the System.We are accepting applications from...

  • Customer Care Executive

    4 days ago

    Mohali, Punjab, India 75way Technologies PVT. LTD. Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Title: Customer Care Executive – International Cold CallingLocation: Mohali (Phase 8B)Experience Required: 2–3 Years75way Technologies Pvt. Ltd. is a fast-growing IT company specializing in Web Development, Mobile Applications, and AI-powered solutions. We serve clients worldwide and are committed to delivering innovative, high-quality, and scalable...

  • Customer Care Executive(Mohali)

    1 week ago

    Mohali, Punjab, India Digital Dots Full time ₹ 3,36,000 per year

    We are hiring Customer Care Executives (International & Domestic Processes) in Mohali.Education:-12th to Any GraduateAge:-18 to 35 YearsNight and Day shift5 or 6 days workingCab FacilityJob ResponsibilitiesTo Handle International Clients (Voice & Chat)To resolve customer inquiries.To Maintain the database in the System.We are accepting applications from...

  • Customer Care Executive-Mohali

    2 days ago

    Mohali, Punjab, India Digital Dots Full time ₹ 3,00,000 - ₹ 3,84,000 per year

    We are hiring Customer Care Executives (International) in Mohali/Chandigarh.Education:-12th to Any GraduateAge:-18 to 35 YearsNight shift5 or 6 days workingCab FacilityJob ResponsibilitiesTo Handle International Clients (Voice & Chat)To resolve customer inquiries.To Maintain the database in the System.We are accepting applications from Customer Care...

  • International Customer Care Executive

    1 week ago

    Mohali, Punjab, India GNR Global Services Full time ₹ 30,000 per year

    Hiring Customer Care executive for International processLocation- MohaliSalary - 30k Qualification-12th/GraduationGood English skillsComfortable to work in night shifts Interested can call/whatsApp@

  • Customer Care Executive

    3 weeks ago

    Mohali, Punjab, India Gemlay Jewels Full time

    Role SummaryWe are looking for a motivated and customer-oriented Customer Care Executive to join our jewellery brand's sales team. You will be the primary point of contact for customers — building relationships, understanding their needs, and promoting our exquisite jewellery collections over phone calls. Success in this role means meeting sales targets,...

  • Customer Care Executive

    20 hours ago

    Mohali, Punjab, India Gemlay Jewels Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role SummaryWe are looking for a motivated and customer-oriented Customer Care Executive to join our jewellery brand's sales team. You will be the primary point of contact for customers — building relationships, understanding their needs, and promoting our exquisite jewellery collections over phone calls. Success in this role means meeting sales targets,...

  • Customer Care Executive

    6 days ago

    Mohali, Punjab, India Everise Full time ₹ 3,36,000 - ₹ 5,04,000 per year

    Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...