After Sales
5 days ago
Company: Meras PluginsLocation: ChennaiExperience: 1-2 yearsCTC: 2.4 to 3 LPAGender Preference: Male
Responsibilities:Excellent communication skills to interact effectively with customers.Graduate with knowledge in electrical engineering preferred.Installation and commissioning of EV chargers, adhering to established SOPs.Develop FAQs for customer service support to address common inquiries.Conduct site inspections prior to installation to ensure suitability.Identify and understand issues, coordinating with respective teams for prompt resolution.Maintain customer CMS and product details accurately.Generate installation reports for both AC & DC chargers.Coordinate with the team to allocate resources for installation and service support.Collaborate with teams for after-sales support nationwide, and explore partnerships for additional support services.
Requirements:Strong communication skills, both verbal and written.Graduation with knowledge in electrical engineering preferred.Experience in installation and commissioning, particularly in the EV charging domain.Ability to create effective FAQs for customer service support.Proficient in site inspections and understanding technical issues.Capability to maintain customer CMS and product details meticulously.Skilled in coordinating teams and allocating resources efficiently.Willingness to engage with teams nationwide for after-sales support and explore partnerships for service expansion.
Note:
Preference will be given to male candidates.
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