Marsh McLennan | Specialist
1 day ago
Specialist – Proposals (Infosec process)
The incumbent in this role will ensure world-class service delivery to the clients globally. Support security assessment for clients, assisting the management of their day to day needs and use of the tool, as well as performing administrative tasks when clients decide to outsource payroll and provider processes to us. The role will focus on ensuring that administration from the technical platform (tool) supports the delivery of the clients benefit package in an efficient way, as well as supporting the client to answer any individual queries raised by specific employees or 3rd party providers. The incumbent in this role should have an understanding of the company strategy and the importance of their role in achieving the company targets and client satisfaction scores.
We will count on you for:Shift time – 4:00 PM to 1:00 AMAbility to support a close working relationship with the client that requires a clear understanding of the client’s requirements in the context of their business structure, expectations and preferred way of working.Develop Knowledge and understanding of MMC Global Technology and Cyber Security policiesTriage: Act as a primary owner of reviewing request form in detail and work assignment within the team by ensuring detail analysis of request formsParticipate in peer review exercise ensuring quality and accuracy of responsesWork with Technology owners for application specific responses and create ASRQsHandle follow ups from client managers and organize evidence and audit session by gathering correct SMEsBuild in depth knowledge of MMC policies including but not limited to MMC/MGTI network, Security organization, Physical security, BCP planning, Handling Information appropriately, HR policies, Compliance and Privacy etc.Active contribution in creating additional information resources/repositoryEnsuring process documents are up to date and approved from stakeholdersUnderstand and support the management of clients classified as ‘at risk’What you need to have:Graduation / post-graduation in any streamMinimum of 2+ years’ experience in a large professional organizationExperience of working in a customer facing environment (Preferably Healthcare / Insurance / Retirement).Knowledge of Privacy and compliance frameworksIntermediate Word, Excel and PowerPoint skillsExceptional communication skills, both verbal and writtenKnowledge on Quality tools like Six Sigma, Lean and Kaizen are good to have.Must have a strong appreciation and experience in knowledge transfer efforts and transition of processes.Ability to meet deadlines and a real desire to achieve resultsStrong ability to deal with difficult calls, both from vulnerable customers and those complaining
What makes you stand out?Adaptable communicator, facilitator, influencer and problem solverHigh attention to detailGood relationship skills, Proven ability to work on own initiative as well as in a teamAbility to multi-task and prioritize time effectively
Why join our team:We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
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