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Senior Manager- HRO

2 months ago

noida, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Senior Manager - Human Resource Operations

We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment
Responsibilities
In this role, you will be responsible for HR shared services- Core HR admin, Payroll, supporting the client in one or more of the following areas
1) Core HR and Payroll
a. Lead the team responsible for managing the HR shared Service- Core HR 
b. Ensure adherence to SLA’s as agreed for the respective processes
c. Monitor and resolve day to day issues & escalations, if any, by co-ordinating with the Onshore team & Process owners
d. Work closely with quality team in identification and implementation of improvement ideas
e. Provide coaching and mentoring to the team and manage client stakeholders
f. Review process performance and report out performance dashboards on a 
g. Work closely with Client Process owners to ensure that any process changes / updates are communicated timely to the team members in India
h. Work with Genpact stakeholder to achieve business metrics and be proactive in forecasting resource requirements, operational challenges
i. Service documentation- preparing weekly, monthly and quarterly business review documents and representing Genpact in client meetings


Language Support required 
 Genpact Delivery Center –Language
• India (Noida) - English
Qualifications we seek in you
Minimum Qualifications
• Graduate (PG an added advantage)
• MBA (HR)- Added Advantage
• Relevant experience in leading operations in business process outsourcing 
Preferred Qualifications/ Skills
• Exposure to Transition of a new HRO process is important
• Delivers oral and written communications that have clarity and impact.
• Should have E2E HRO knowledge 
• HR skillset and experience – Advanced Knowledge of Oracle HCM 
• Should have managed a team of 20-25 FTE.

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